CIRCLE WITH A DOT

@davep Ah, I don't think it was visible in the UK at all. OK. As you were.

Turns out we were at stone henge at exactly the same time there was an eclipse, or something?

@greem it’s a real shame.

@revk @penguin42 it feels like you are having an argument against a survey question/set of answers.

The question was asked. Answers were received and published. You cannot apply logic to this, really.

But also, I’d bet there are some things you pay more for than you need to, but just cannot be bothered to shop around. How would you answer a quiz? You’d say “I overpay” and implicitly in brackets would be (“and I live with it”)

@revk consumers are not rational actors, though. This is where “social economics” smashes into just “economics”.

@revk I think the vast majority of people would interpret it as “paying more than they feel they should be” or maybe “paying more than they could be paying with another provider”

c) The continual need for large retail ISP customers to ring up their provider every year, threaten to leave, get handled by the retentions team, get a better offer, haggle, negotiate. All perceived relationship between "price paid" and "cost to actually supply" goes out of the window psychologically, at that point. And the unfortunate bore of needing to tread through this rigmarole actively dissatisfies customers.

(ends)

b) The race to the bottom of the larger players constantly undercutting one another, and always doing "introductory period" deals which rise after an introductory term. This means their entire client-bases having normalised their price expectations to the introductory level, then feel ripped off at the "normal" price.

(cont)

I fear this is, in part, an unfortunate consequence of :

a) The regulator and others in government tacitly homogenising the offering of broadband and positively *enabling* confused and downright inaccurate messaging over terms like "fibre", breaking trust with consumers. Shamefully, in the eyes of some of those enablers, all broadband is "identical", and the only thing that varies is the price. Anyone reading this should know this to be false, but broad public perception is what it is.

(cont)

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(www.ispreview.co.uk)

This was posted on LinkedIn. I commented as follows (following toot) :

Erm. Right.