@revk @DrHyde @bloor @penguin42 I can't emphasise enough how much I value the support that doesn't follow the script thing. Last prob I had was genuinely fixed in under a minute. I wouldn't have been through the IVR with Sky or whoever in that time. And I'd genuinely think a fix would have been a complete re-order and start again job. So a couple of weeks and some inconvenience at AN other ISP. I personally hear enough from people that understand things go wrong, it's how the business responds that's key.