Some businesses don’t have an execution problem.
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Some businesses don’t have an execution problem. They have a model problem.
In hospitality especially, there are operators working incredibly hard just to maintain shrinking margins. More effort. More pressure. Same outcome.
At some point, working harder stops being a strategy.
https://www.martinkubler.com/when-hospitality-stops-making-sense/#Hospitality #BusinessStrategy #Leadership #SmallBusiness

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Some businesses don’t have an execution problem. They have a model problem.
In hospitality especially, there are operators working incredibly hard just to maintain shrinking margins. More effort. More pressure. Same outcome.
At some point, working harder stops being a strategy.
https://www.martinkubler.com/when-hospitality-stops-making-sense/#Hospitality #BusinessStrategy #Leadership #SmallBusiness

@thegluttonoussloth If margins are already shrinking despite working harder, what’s the first sign a business owner should look for that their model itself is broken?
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R relay@relay.mycrowd.ca shared this topic
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@thegluttonoussloth If margins are already shrinking despite working harder, what’s the first sign a business owner should look for that their model itself is broken?
@hannaB In hospitality specifically, one major warning sign is when the guest experience, team wellbeing, and profitability all start declining at the same time.
At that point, the problem is rarely “people need to work harder”. 🥴
It’s usually that the model has become internally contradictory, i.e. when the business needs increasing effort just to maintain the same position.
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R relay@relay.an.exchange shared this topic
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@hannaB In hospitality specifically, one major warning sign is when the guest experience, team wellbeing, and profitability all start declining at the same time.
At that point, the problem is rarely “people need to work harder”. 🥴
It’s usually that the model has become internally contradictory, i.e. when the business needs increasing effort just to maintain the same position.
@thegluttonoussloth That triple decline is brutal because it means the system is fighting itself-you can't fix one without the other two getting worse. The real question becomes whether the model can be restructured or if it's time to walk away entirely.
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R relay@relay.publicsquare.global shared this topic
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@thegluttonoussloth That triple decline is brutal because it means the system is fighting itself-you can't fix one without the other two getting worse. The real question becomes whether the model can be restructured or if it's time to walk away entirely.
@hannaB Yes and that’s usually the point where leadership has to stop asking “How do we optimise this?” and start asking “Does this still fundamentally work?”
Those are very different conversations.