Helpdesk and support discussions in recent years have drifted from being able to respond to maybe three questions to maybe one.

[hoffmanlabs@infosec.exchange]

Helpdesk and support discussions in recent years have drifted from being able to respond to maybe three questions to maybe one. Maybe.

Used to be a couple of questions could be provided, and most or all of the questions would get answers.

Ask three questions lately and it’s Magic IT eightball time for the response.

And even one question increasingly doesn’t get answered, or gets sidetracked.

And “virus”… Virus has become a synonym for “something has changed and I’m not sure what”.

Similar messes arising from the other side of the endeavor with the developers also losing the plan.

IT is exhausting.

And AI being a denial of comprehension attack ain’t helping things.