Very odd interaction with Nationwide Building Society today:
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Very odd interaction with Nationwide Building Society today:
Almost like the support staff have accidentally sent the message direct to me, instead of their AI agent.
I hate this timeline.
Stranger, still. I've not provided any identification information. So there's nothing the bot will be able to do anyway.
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Stranger, still. I've not provided any identification information. So there's nothing the bot will be able to do anyway.
@SecurityWriter To be honest, I'm not surprised.
Staffing is becoming more "factory floor" mentality. Workers have fewer options to think and are supposed to just fill out check boxes.
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Stranger, still. I've not provided any identification information. So there's nothing the bot will be able to do anyway.
I've been 'transferred' three times now. I am not entirely sure these people are actually people.
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I've been 'transferred' three times now. I am not entirely sure these people are actually people.
it's this dogshit - https://www.liveperson.com
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it's this dogshit - https://www.liveperson.com
"The Best Conversational AI Platform for Business"
We're in good hands.
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"The Best Conversational AI Platform for Business"
We're in good hands.
Oh. Hold on. The agent is typing.
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Oh. Hold on. The agent is typing.
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Oh. Hold on. The agent is typing.
oh we really are in good hands.
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oh we really are in good hands.
@SecurityWriter wasn't that the evil corporation from Scanners
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@SecurityWriter wasn't that the evil corporation from Scanners
@noiseician Probably. At this point, I'm past caring
Gonna be a remake called Scammers this week I think.
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oh we really are in good hands.
I always try to be courteous and understand of those doing customer support. I've been in the trenches in that role in a past life. It's a hard, gruelling job if you have a conscience.
At this point, though, after being given the pre-treatment by their AI powered rage-fluffers, I'm fully prepared to go fucking nuclear on a hair trigger.
ESPECIALLY if you don't make a distinction between AI and human interaction.
How is this a good customer experience?
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I always try to be courteous and understand of those doing customer support. I've been in the trenches in that role in a past life. It's a hard, gruelling job if you have a conscience.
At this point, though, after being given the pre-treatment by their AI powered rage-fluffers, I'm fully prepared to go fucking nuclear on a hair trigger.
ESPECIALLY if you don't make a distinction between AI and human interaction.
How is this a good customer experience?
@SecurityWriter It is easy to make me riot-ready with AI usage.
This happens when the AI is used as destructive tool: it makes you burn your time without moving forward. It shell remove the least motivated 30% of customers from the support queue. Once I am through that layer of defense, I am no longer willing to take prisoners.
What I really use positively: AI powered search on documentation and knowledge bass articles. This can really save time.
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it's this dogshit - https://www.liveperson.com
@SecurityWriter I worked there for a little while.years ago. It's a textbook trashfire company.
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it's this dogshit - https://www.liveperson.com
@SecurityWriter another purple website.
My eyes are bleeding. -
Very odd interaction with Nationwide Building Society today:
Almost like the support staff have accidentally sent the message direct to me, instead of their AI agent.
I hate this timeline.
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R relay@relay.infosec.exchange shared this topic
