Very odd interaction with Nationwide Building Society today:

[securitywriter@infosec.exchange]

I've been 'transferred' three times now. I am not entirely sure these people are actually people.

[securitywriter@infosec.exchange]

it's this dogshit - https://www.liveperson.com

[securitywriter@infosec.exchange]

"The Best Conversational AI Platform for Business"

We're in good hands.

[securitywriter@infosec.exchange]

Oh. Hold on. The agent is typing.

[jackryder@infosec.exchange]

@SecurityWriter

[securitywriter@infosec.exchange]

oh we really are in good hands.

[noiseician@mastodon.world]

@SecurityWriter wasn't that the evil corporation from Scanners

[securitywriter@infosec.exchange]

@noiseician Probably. At this point, I'm past caring

Gonna be a remake called Scammers this week I think.

[securitywriter@infosec.exchange]

I always try to be courteous and understand of those doing customer support. I've been in the trenches in that role in a past life. It's a hard, gruelling job if you have a conscience.

At this point, though, after being given the pre-treatment by their AI powered rage-fluffers, I'm fully prepared to go fucking nuclear on a hair trigger.

ESPECIALLY if you don't make a distinction between AI and human interaction.

How is this a good customer experience?

[masek@infosec.exchange]

@SecurityWriter It is easy to make me riot-ready with AI usage.

This happens when the AI is used as destructive tool: it makes you burn your time without moving forward. It shell remove the least motivated 30% of customers from the support queue. Once I am through that layer of defense, I am no longer willing to take prisoners.

What I really use positively: AI powered search on documentation and knowledge bass articles. This can really save time.

[urig@mastodon.online]

@SecurityWriter I worked there for a little while.years ago. It's a textbook trashfire company.

[xlthlx@hachyderm.io]

@SecurityWriter another purple website.
My eyes are bleeding.

[annehargreaves@ioc.exchange]

@SecurityWriter