regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029
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@davidgerard Sending a Letter Before Legal Action to their company's registered address demanding a suitable sum of money should get somebody interested in fixing the problem ASAP, or at least within the 14 days before legal costs get added to their bill.
@pndc @davidgerard They'll be used to that, searching for Think UKI brings up a bunch of Financial Ombudsman rulings.
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@pndc @davidgerard They'll be used to that, searching for Think UKI brings up a bunch of Financial Ombudsman rulings.
@RogerBW @davidgerard My same search finds FOS rulings which contain the string "think UKI" but are referring to a "UK Insurance Ltd" which is abbreviated to "UKI", and the "think" is part of the prose. So I suspect that's a different company.
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regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029
just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.
lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?
i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.
the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.
then the connection dropped (thinking face spinning around)
oh and he didn't answer "how do I get you the docs", didn't even ask for them
i have the material now to go loud, but let's see if they get back to me.
@davidgerard tell them it's theft and you'll escalate to a police report if it isn't resolved within 48h.
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regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029
just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.
lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?
i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.
the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.
then the connection dropped (thinking face spinning around)
oh and he didn't answer "how do I get you the docs", didn't even ask for them
i have the material now to go loud, but let's see if they get back to me.
@davidgerard damn. I haven't run into that since I dealt with a skeezy Mac service company in a backwater Oregon University Town. Give them hell!
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@davidgerard Police report? Sounds like theft (the taking of the RAM), possibly fraud (the claiming that it was only 16 GB, not 32 GB), and possibly (but I am stretching) failed duty of care.
@vatine @davidgerard theft requires intent. On the other hand telling the world someone in Lenovo may be stealing RAM seems wise.
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regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029
just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.
lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?
i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.
the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.
then the connection dropped (thinking face spinning around)
oh and he didn't answer "how do I get you the docs", didn't even ask for them
i have the material now to go loud, but let's see if they get back to me.
@davidgerard Gross.
I guess we all have to take screen shots of our hardware stats before we send them anywhere.
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regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029
just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.
lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?
i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.
the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.
then the connection dropped (thinking face spinning around)
oh and he didn't answer "how do I get you the docs", didn't even ask for them
i have the material now to go loud, but let's see if they get back to me.
@davidgerard you might want to also email GamersNexus. They're in the US, but did recently do an investigative video in the UK.
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regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029
just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.
lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?
i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.
the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.
then the connection dropped (thinking face spinning around)
oh and he didn't answer "how do I get you the docs", didn't even ask for them
i have the material now to go loud, but let's see if they get back to me.
@davidgerard IANAL but it feels like the only thing you should ask for at this point is a summonable address.
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regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029
just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.
lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?
i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.
the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.
then the connection dropped (thinking face spinning around)
oh and he didn't answer "how do I get you the docs", didn't even ask for them
i have the material now to go loud, but let's see if they get back to me.
@davidgerard smells like a story for https://gamersnexus.net/ x_X
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regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029
just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.
lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?
i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.
the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.
then the connection dropped (thinking face spinning around)
oh and he didn't answer "how do I get you the docs", didn't even ask for them
i have the material now to go loud, but let's see if they get back to me.
I found, with another vendor, that we way you get good support is not to talk to their customer support, it's to send a draft article to their press contact and ask for comment.
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regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029
just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.
lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?
i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.
the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.
then the connection dropped (thinking face spinning around)
oh and he didn't answer "how do I get you the docs", didn't even ask for them
i have the material now to go loud, but let's see if they get back to me.
@davidgerard i would love to see this picked up by mainstream media
This is “crazy anecdote local news broadcasts would spend 5m on” territory.
Go loud!
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@davidgerard Police report? Sounds like theft (the taking of the RAM), possibly fraud (the claiming that it was only 16 GB, not 32 GB), and possibly (but I am stretching) failed duty of care.
@vatine @davidgerard That or small claims for the RAM and fit it yourself
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@vatine @davidgerard That or small claims for the RAM and fit it yourself
@vatine @davidgerard (but also DPA/GDPR breach re their records keeping)
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regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029
just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.
lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?
i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.
the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.
then the connection dropped (thinking face spinning around)
oh and he didn't answer "how do I get you the docs", didn't even ask for them
i have the material now to go loud, but let's see if they get back to me.
Step 1: Create temp Google Account and rate Lenovo UK locations with 1 Star on GMaps - and leave your Ticke ID!
Step 2: Gather and preserve all evidence now: original proof of purchase showing 32GB RAM, service/job sheet, ticket refs, shipping records, chat logs, and clear photos/screenshots of BIOS/UEFI, OS memory info, serial no. and model.
Read ALT Text for more ...
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regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029
just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.
lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?
i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.
the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.
then the connection dropped (thinking face spinning around)
oh and he didn't answer "how do I get you the docs", didn't even ask for them
i have the material now to go loud, but let's see if they get back to me.
@davidgerard FYI, @arstechnica loves this kind of shit!!
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@dysfun oh indeed, particularly if i can find other victims
i'll give them one chance to fix it though
@davidgerard @dysfun I'm planning to send a brand new Lenovo laptop with 48 GB of RAM in for service ASAP due to having a faulty display. I'll let you know if they steal my RAM.
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@davidgerard @dysfun I'm planning to send a brand new Lenovo laptop with 48 GB of RAM in for service ASAP due to having a faulty display. I'll let you know if they steal my RAM.
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regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029
just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.
lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?
i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.
the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.
then the connection dropped (thinking face spinning around)
oh and he didn't answer "how do I get you the docs", didn't even ask for them
i have the material now to go loud, but let's see if they get back to me.
@davidgerard I had a similar situation where Lenovo replaced my motherboard during service without telling me. only reason I noticed is that the firmware splash screen now reflected the version used in mainland China. tried to get them to escalate and explain how this was a major issue, done without my knowledge. I had no luck getting anywhere.
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@davidgerard @dysfun I'm going to take a photo of the RAM chip itself
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@dysfun oh indeed, particularly if i can find other victims
i'll give them one chance to fix it though
@davidgerard @dysfun tbh contact gamer's nexus as well
they're super pro-consumer and would love smth like that
