<![CDATA[regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029]]>regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029

just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.

lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?

i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.

the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.

then the connection dropped (thinking face spinning around)

oh and he didn't answer "how do I get you the docs", didn't even ask for them

i have the material now to go loud, but let's see if they get back to me.

]]>https://board.circlewithadot.net/topic/bd061719-0987-439b-8c15-680d7beb6b2e/regarding-lenovo-uk-service-stealing-my-fucking-ram-and-forging-the-records-https-circumstances.run-@davidgerard-116217052540315029RSS for NodeFri, 01 May 2026 07:37:45 GMTWed, 15 Apr 2026 11:35:11 GMT60<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Thu, 16 Apr 2026 11:40:07 GMT]]>@davidgerard @dysfun posting this here before shipping the laptop out, as insurance. dmidecode called it a part no. M425R6GA3PB0-CWMOD

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]]>https://board.circlewithadot.net/post/https://social.treehouse.systems/users/endrift/statuses/116414192527283140https://board.circlewithadot.net/post/https://social.treehouse.systems/users/endrift/statuses/116414192527283140Thu, 16 Apr 2026 11:40:07 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Thu, 16 Apr 2026 01:25:24 GMT]]>@davidgerard

Corporate theft from customers is nasty business. But RAM harvesting from customers?

If Lenovo did as you suspect, replace your 32 gig RAM with a cheaper, easier to find, less capable 16 gig RAM chip, when you sent your laptop to them for servicing, it's probably a systemic problem.

Publicity and letters to the CEO and CFO might restore your RAM. If it is systemic, the fraud could be criminal.

]]>https://board.circlewithadot.net/post/https://mstdn.social/users/huntingdon/statuses/116411775347616297https://board.circlewithadot.net/post/https://mstdn.social/users/huntingdon/statuses/116411775347616297Thu, 16 Apr 2026 01:25:24 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 20:53:57 GMT]]>@davidgerard @dysfun tbh contact gamer's nexus as well

they're super pro-consumer and would love smth like that

]]>https://board.circlewithadot.net/post/https://tech.lgbt/users/solonovamax/statuses/116410707976961415https://board.circlewithadot.net/post/https://tech.lgbt/users/solonovamax/statuses/116410707976961415Wed, 15 Apr 2026 20:53:57 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 20:29:09 GMT]]>@davidgerard @dysfun I'm going to take a photo of the RAM chip itself 🙂

]]>https://board.circlewithadot.net/post/https://social.treehouse.systems/users/endrift/statuses/116410610444881363https://board.circlewithadot.net/post/https://social.treehouse.systems/users/endrift/statuses/116410610444881363Wed, 15 Apr 2026 20:29:09 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 20:24:26 GMT]]>@davidgerard I had a similar situation where Lenovo replaced my motherboard during service without telling me. only reason I noticed is that the firmware splash screen now reflected the version used in mainland China. tried to get them to escalate and explain how this was a major issue, done without my knowledge. I had no luck getting anywhere.

]]>https://board.circlewithadot.net/post/https://infosec.exchange/users/Pytt4m/statuses/116410591893970129https://board.circlewithadot.net/post/https://infosec.exchange/users/Pytt4m/statuses/116410591893970129Wed, 15 Apr 2026 20:24:26 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 20:22:06 GMT]]>@endrift @dysfun get photos of the BIOS screens beforehand at least

]]>https://board.circlewithadot.net/post/https://circumstances.run/users/davidgerard/statuses/116410582718663910https://board.circlewithadot.net/post/https://circumstances.run/users/davidgerard/statuses/116410582718663910Wed, 15 Apr 2026 20:22:06 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 20:14:59 GMT]]>@davidgerard @dysfun I'm planning to send a brand new Lenovo laptop with 48 GB of RAM in for service ASAP due to having a faulty display. I'll let you know if they steal my RAM.

]]>https://board.circlewithadot.net/post/https://social.treehouse.systems/users/endrift/statuses/116410554775819988https://board.circlewithadot.net/post/https://social.treehouse.systems/users/endrift/statuses/116410554775819988Wed, 15 Apr 2026 20:14:59 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 19:14:27 GMT]]>@davidgerard FYI, @arstechnica loves this kind of shit!!

]]>https://board.circlewithadot.net/post/https://mastodon.social/users/Johns_priv/statuses/116410316737078600https://board.circlewithadot.net/post/https://mastodon.social/users/Johns_priv/statuses/116410316737078600Wed, 15 Apr 2026 19:14:27 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 18:44:23 GMT]]>@davidgerard

Step 1: Create temp Google Account and rate Lenovo UK locations with 1 Star on GMaps - and leave your Ticke ID!

Step 2: Gather and preserve all evidence now: original proof of purchase showing 32GB RAM, service/job sheet, ticket refs, shipping records, chat logs, and clear photos/screenshots of BIOS/UEFI, OS memory info, serial no. and model.

Read ALT Text for more ...

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]]>https://board.circlewithadot.net/post/https://mastodon.social/users/mobidic/statuses/116410198486833899https://board.circlewithadot.net/post/https://mastodon.social/users/mobidic/statuses/116410198486833899Wed, 15 Apr 2026 18:44:23 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 16:25:23 GMT]]>@vatine @davidgerard (but also DPA/GDPR breach re their records keeping)

]]>https://board.circlewithadot.net/post/https://types.pl/users/flippac/statuses/116409651936330303https://board.circlewithadot.net/post/https://types.pl/users/flippac/statuses/116409651936330303Wed, 15 Apr 2026 16:25:23 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 16:24:44 GMT]]>@vatine @davidgerard That or small claims for the RAM and fit it yourself

]]>https://board.circlewithadot.net/post/https://types.pl/users/flippac/statuses/116409649389767221https://board.circlewithadot.net/post/https://types.pl/users/flippac/statuses/116409649389767221Wed, 15 Apr 2026 16:24:44 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 16:19:38 GMT]]>@davidgerard i would love to see this picked up by mainstream media

This is “crazy anecdote local news broadcasts would spend 5m on” territory.

Go loud!

]]>https://board.circlewithadot.net/post/https://logoff.website/users/jason/statuses/116409629282493085https://board.circlewithadot.net/post/https://logoff.website/users/jason/statuses/116409629282493085Wed, 15 Apr 2026 16:19:38 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 16:14:16 GMT]]>@davidgerard

I found, with another vendor, that we way you get good support is not to talk to their customer support, it's to send a draft article to their press contact and ask for comment.

]]>https://board.circlewithadot.net/post/https://infosec.exchange/users/david_chisnall/statuses/116409608235570085https://board.circlewithadot.net/post/https://infosec.exchange/users/david_chisnall/statuses/116409608235570085Wed, 15 Apr 2026 16:14:16 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 16:12:23 GMT]]>@davidgerard smells like a story for https://gamersnexus.net/ x_X

]]>https://board.circlewithadot.net/post/https://chaos.social/users/fink/statuses/116409600825246868https://board.circlewithadot.net/post/https://chaos.social/users/fink/statuses/116409600825246868Wed, 15 Apr 2026 16:12:23 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 15:55:47 GMT]]>@davidgerard IANAL but it feels like the only thing you should ask for at this point is a summonable address.

]]>https://board.circlewithadot.net/post/https://mastodon.social/users/tkissing/statuses/116409535540359170https://board.circlewithadot.net/post/https://mastodon.social/users/tkissing/statuses/116409535540359170Wed, 15 Apr 2026 15:55:47 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 15:17:38 GMT]]>@davidgerard you might want to also email GamersNexus. They're in the US, but did recently do an investigative video in the UK.

]]>https://board.circlewithadot.net/post/https://kind.social/users/saiarcot895/statuses/116409385548071227https://board.circlewithadot.net/post/https://kind.social/users/saiarcot895/statuses/116409385548071227Wed, 15 Apr 2026 15:17:38 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 15:00:05 GMT]]>@davidgerard Gross.

I guess we all have to take screen shots of our hardware stats before we send them anywhere.

]]>https://board.circlewithadot.net/post/https://mas.to/users/OrionKidder/statuses/116409316497999590https://board.circlewithadot.net/post/https://mas.to/users/OrionKidder/statuses/116409316497999590Wed, 15 Apr 2026 15:00:05 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 14:51:20 GMT]]>@vatine @davidgerard theft requires intent. On the other hand telling the world someone in Lenovo may be stealing RAM seems wise.

]]>https://board.circlewithadot.net/post/https://mastodon.social/users/etchedpixels/statuses/116409282073702970https://board.circlewithadot.net/post/https://mastodon.social/users/etchedpixels/statuses/116409282073702970Wed, 15 Apr 2026 14:51:20 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 14:47:26 GMT]]>@davidgerard damn. I haven't run into that since I dealt with a skeezy Mac service company in a backwater Oregon University Town. Give them hell!

]]>https://board.circlewithadot.net/post/https://mastodon.social/users/ravenonthill/statuses/116409266782300926https://board.circlewithadot.net/post/https://mastodon.social/users/ravenonthill/statuses/116409266782300926Wed, 15 Apr 2026 14:47:26 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 14:39:50 GMT]]>@davidgerard tell them it's theft and you'll escalate to a police report if it isn't resolved within 48h.

]]>https://board.circlewithadot.net/post/https://chaos.social/users/gsuberland/statuses/116409236893513082https://board.circlewithadot.net/post/https://chaos.social/users/gsuberland/statuses/116409236893513082Wed, 15 Apr 2026 14:39:50 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 14:00:31 GMT]]>@RogerBW @davidgerard My same search finds FOS rulings which contain the string "think UKI" but are referring to a "UK Insurance Ltd" which is abbreviated to "UKI", and the "think" is part of the prose. So I suspect that's a different company.

]]>https://board.circlewithadot.net/post/https://social.treehouse.systems/users/pndc/statuses/116409082275805772https://board.circlewithadot.net/post/https://social.treehouse.systems/users/pndc/statuses/116409082275805772Wed, 15 Apr 2026 14:00:31 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 13:26:28 GMT]]>@pndc @davidgerard They'll be used to that, searching for Think UKI brings up a bunch of Financial Ombudsman rulings.

]]>https://board.circlewithadot.net/post/https://discordian.social/users/RogerBW/statuses/116408948389033582https://board.circlewithadot.net/post/https://discordian.social/users/RogerBW/statuses/116408948389033582Wed, 15 Apr 2026 13:26:28 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 13:19:38 GMT]]>@davidgerard Sending a Letter Before Legal Action to their company's registered address demanding a suitable sum of money should get somebody interested in fixing the problem ASAP, or at least within the 14 days before legal costs get added to their bill.

]]>https://board.circlewithadot.net/post/https://social.treehouse.systems/users/pndc/statuses/116408921547225162https://board.circlewithadot.net/post/https://social.treehouse.systems/users/pndc/statuses/116408921547225162Wed, 15 Apr 2026 13:19:38 GMT<![CDATA[Reply to regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029 on Wed, 15 Apr 2026 13:16:58 GMT]]>@davidgerard Oh wow, Lenovo service is still just as bad as it was 10 years ago?

I've never bought another ThinkPad after sending my Yoga 460 in for repairs and getting it back scratched or with new defects, sending it in again, and repeat. Eventually they replaced it with an L370 Yoga, which was a downgrade (smaller display, fingerprint reader not working under Linux).

I'm sorry that I can't help, but I can at least confirm that I've had major issues with Lenovo service in the past.

]]>https://board.circlewithadot.net/post/https://mastodon.social/users/fosstastic/statuses/116408911012753731https://board.circlewithadot.net/post/https://mastodon.social/users/fosstastic/statuses/116408911012753731Wed, 15 Apr 2026 13:16:58 GMT