it is quite easy to hear at my side job when you are talking to a pvv or fvd voter.
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it is quite easy to hear at my side job when you are talking to a pvv or fvd voter.
they will ask for a "Dutch" Employee.
Now be aware ALL! of my coworkers, are in fact Dutch, they are born here, raised here ETC.
They just happen to have names liek Hamid, Fatima, Sahir, etc.Today one of the newer ones got one of those racists.
The call system we use, is kinda annoying.
When a call comes in, the system checks if the caller called before, and if so, called with whom?
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it is quite easy to hear at my side job when you are talking to a pvv or fvd voter.
they will ask for a "Dutch" Employee.
Now be aware ALL! of my coworkers, are in fact Dutch, they are born here, raised here ETC.
They just happen to have names liek Hamid, Fatima, Sahir, etc.Today one of the newer ones got one of those racists.
The call system we use, is kinda annoying.
When a call comes in, the system checks if the caller called before, and if so, called with whom?
That agent then gets priority in the pool of available agents, so they get the call instead of the agent with the longest uncontacted time.
Why this sucks is because it opens the doors to abusive, and racist callers to keep getting the same person to answer the phone.
This happened to the coworker today, the racist called asked for a dutch employee, when denied, hung up and called back after 1 or 2 minutes, got coworker again, rinse repeat.
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That agent then gets priority in the pool of available agents, so they get the call instead of the agent with the longest uncontacted time.
Why this sucks is because it opens the doors to abusive, and racist callers to keep getting the same person to answer the phone.
This happened to the coworker today, the racist called asked for a dutch employee, when denied, hung up and called back after 1 or 2 minutes, got coworker again, rinse repeat.
seeing it was not that busy today, this happened several times in a row with coworker, untill racist got nasty.
So we did what we always do when people like this pop up.
We asked coworker the system ID.
They gave it, So we told them "take a break" So they would take themselves out of the pool and the system would revert to " Agent who has not been in call the longest" With some system manipulation (hitting the break status for a second resets your waiting time)
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seeing it was not that busy today, this happened several times in a row with coworker, untill racist got nasty.
So we did what we always do when people like this pop up.
We asked coworker the system ID.
They gave it, So we told them "take a break" So they would take themselves out of the pool and the system would revert to " Agent who has not been in call the longest" With some system manipulation (hitting the break status for a second resets your waiting time)
One coworker did not do this, as he is amazing at accents. SO with the system gamed, he gets the call.
For the next 45 minutes he did what he does best, Laying accents on thick...
Racist kept up their spiel, of getting more and more angry and rude, as Coworker kept getting the calls, (as we kept gaming the system) and he kept using different accents.
finally he answered in his normal speaking voice, and racist was happy, they finally got a Dutch person.
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One coworker did not do this, as he is amazing at accents. SO with the system gamed, he gets the call.
For the next 45 minutes he did what he does best, Laying accents on thick...
Racist kept up their spiel, of getting more and more angry and rude, as Coworker kept getting the calls, (as we kept gaming the system) and he kept using different accents.
finally he answered in his normal speaking voice, and racist was happy, they finally got a Dutch person.
Coworker did the normal questions, one of which is " What province Are you calling from"
When Racist answered Coworker went " Oh Sorry, i did not know is there anyone from a diffrent province that can take over the phone?"
Racist got very angry and demanded to speak to the Boss.
Coworker put them on hold, for 3 minutes, and then using another accent took them from hold.
we saw coworker snickering, and after the call ended he told us racist was once again asking for a Dutch speaking
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Coworker did the normal questions, one of which is " What province Are you calling from"
When Racist answered Coworker went " Oh Sorry, i did not know is there anyone from a diffrent province that can take over the phone?"
Racist got very angry and demanded to speak to the Boss.
Coworker put them on hold, for 3 minutes, and then using another accent took them from hold.
we saw coworker snickering, and after the call ended he told us racist was once again asking for a Dutch speaking
supervisor or owner of the company.
As this was the Netherlands, and they started complaining that there were to many immigrants answering the phone.
after which the racist had hung up.they did not call back for about 2 hours, seeing how the system works, accent coworker got them again when they called back, and used a Provincial accent when he saw the ID.
He started saying he was the Owner, and he said the racist demanded he would fire the rude employees, and the non Dutch ones.
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supervisor or owner of the company.
As this was the Netherlands, and they started complaining that there were to many immigrants answering the phone.
after which the racist had hung up.they did not call back for about 2 hours, seeing how the system works, accent coworker got them again when they called back, and used a Provincial accent when he saw the ID.
He started saying he was the Owner, and he said the racist demanded he would fire the rude employees, and the non Dutch ones.
Coworker said, he would do that as what the racist told him (all lies by the way) were Fireable offenses.
He excused himself by pretending to having to dissconect Due to him going to fire the Employees straight away.
He asked racist to call back in a couple of minutes.
after which he put the System ID of racist in the unused "Overflow" list, meaning racist would not get connected through, until overflow went into the usual 4 hour purging
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Coworker said, he would do that as what the racist told him (all lies by the way) were Fireable offenses.
He excused himself by pretending to having to dissconect Due to him going to fire the Employees straight away.
He asked racist to call back in a couple of minutes.
after which he put the System ID of racist in the unused "Overflow" list, meaning racist would not get connected through, until overflow went into the usual 4 hour purging
This means everytime racist called they were put in that line, and could not get through.
The purging is 4 hours...for each number,Which means Racist would call, get put in the list and the system would tick down.
when Racist finally got through (motherfucker was persistent)
Coworker got them again,
Racist was livid that they had to wait for a long time and people would not pick up.
Coworker told them, thats what happens when he fired everybody there.
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This means everytime racist called they were put in that line, and could not get through.
The purging is 4 hours...for each number,Which means Racist would call, get put in the list and the system would tick down.
when Racist finally got through (motherfucker was persistent)
Coworker got them again,
Racist was livid that they had to wait for a long time and people would not pick up.
Coworker told them, thats what happens when he fired everybody there.
Racist finally got to ask their Question. To which coworker answered.
"Oh thats not who we are, you should call the appropriate number, But they stop working at 17:00, they will be back monday.
Racist got beyond livid, and said they had to file for their taxes TODAY, and the tax office was also closed, and now thery would get a fine for doing their taxes late. ( not entirely true)
Coworker then said " AH well thats to bad but hey at least your taxes will go to the people i just fired
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Racist finally got to ask their Question. To which coworker answered.
"Oh thats not who we are, you should call the appropriate number, But they stop working at 17:00, they will be back monday.
Racist got beyond livid, and said they had to file for their taxes TODAY, and the tax office was also closed, and now thery would get a fine for doing their taxes late. ( not entirely true)
Coworker then said " AH well thats to bad but hey at least your taxes will go to the people i just fired
per your request. SO you at least did something good today" and hung up.
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This means everytime racist called they were put in that line, and could not get through.
The purging is 4 hours...for each number,Which means Racist would call, get put in the list and the system would tick down.
when Racist finally got through (motherfucker was persistent)
Coworker got them again,
Racist was livid that they had to wait for a long time and people would not pick up.
Coworker told them, thats what happens when he fired everybody there.
@Noortjevee perfection
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per your request. SO you at least did something good today" and hung up.
Wer;e hoping the racist is now seething, with anger.
and that their weekend is kinda ruined now.
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@Noortjevee perfection
@Wifiwits Agreed, we love screwing with people like that.
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Racist finally got to ask their Question. To which coworker answered.
"Oh thats not who we are, you should call the appropriate number, But they stop working at 17:00, they will be back monday.
Racist got beyond livid, and said they had to file for their taxes TODAY, and the tax office was also closed, and now thery would get a fine for doing their taxes late. ( not entirely true)
Coworker then said " AH well thats to bad but hey at least your taxes will go to the people i just fired
you can ask for an extension on your taxes till a couple days past the Due date, due to system errors being calculated in.
and you will not get fined for that, (As long as it is not a repeated offense)
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This means everytime racist called they were put in that line, and could not get through.
The purging is 4 hours...for each number,Which means Racist would call, get put in the list and the system would tick down.
when Racist finally got through (motherfucker was persistent)
Coworker got them again,
Racist was livid that they had to wait for a long time and people would not pick up.
Coworker told them, thats what happens when he fired everybody there.
The 4 hours do not get reset everytime they call (sadly) But the system logs them into the line, from the moment they called after being placed in the overflow, Seeing they called into the overflow at around 13:28 they get purged at 17:28
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