Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suithttps://www.businessinsider.com/pizza-hut-ai-system-dragontail-lawsuit-franchisee-2026-5

[makdaam@chaos.social]

@rysiek But Rysiek, isn't the important part all the bonuses some C-levels got for AI adoption metrics?

[jameswneal@mstdn.social]

@rysiek you had me at "holding it wrong."

[trebach@functional.cafe]

@grob @rysiek Even before it was a stale cold mess, it was a hot greasy mess. The only thing it has going for it is the price

[cnr@fosstodon.org]

@jollysea

@rysiek 100% this. There is no mention of any AI in the whole text beside the clickbite title

[rycochet@furs.social]

@rysiek 2000s online libertarians became cryptobros, became AI enthusiasts, their thing never works because it hasn't been tried, and when it has been tried, it hasn't been tried correctly, in a magical world free of all the structures these things need to even exist in the first place, and where people act exactly like they're told to in order to get perfect results.

[haliphax@hachyderm.io]

@rysiek If you read further...

> The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.

> Instead of immediately leaving with a completed order, the suit claims drivers waited "up to fifteen (15) minutes" for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.

[wizbean@tech.lgbt]

@rysiek instead of baking the pizzas and just hoping and praying that an independent contractor (door-dasher) sees the order in an app and chooses to take it, they should consider hiring delivery people directly and pay them a good wage and pension

would literally solve all their problems

[mighty_orbot@retro.pizza]

@rysiek Not exactly right: “Instead of immediately leaving with a completed order, the suit claims drivers waited ‘up to fifteen (15) minutes’ for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.”

The AI software did exactly what it was supposed to do. The delivery drivers were never meant to have that much access.

[cmthiede@social.vivaldi.net]

@trebach @grob @rysiek and before that it was a place to take the family to sit down and share a pizza together, pick out some music on the jukebox and play video games while waiting for the pizza to arrive as the parents got to have a 1:1 conversation with the kids entertained. But technology took care of all that!

[trebach@functional.cafe]

@cmthiede @grob @rysiek Provided you had enough quarters. I liked the lunch buffet they had

[henrik@eliitin-some.fi]

@jollysea @rysiek

And the root cause for the dashers to optimize is a crappy earning levels to begin with? (just a guess)

[nini@oldbytes.space]

@rysiek Did the AI somehow break through a "guardrail" and give drivers way too much info? Can't see how that'd go wrong, not like anyone's ever played an AI against itself.

[cmthiede@social.vivaldi.net]

@trebach @grob @rysiek yeah, it was a decent place when it still had a soul.

[grob@mstdn.social]

@trebach @rysiek no lies detected

[jackryder@infosec.exchange]

@rysiek

[tymwol@hachyderm.io]

@rysiek unpaywalled link https://archive.is/6NvBm

[gimulnautti@mastodon.green]

@rysiek Put a robot to do a human’s job..

[chemicaleyeguy@mstdn.science]

@rysiek #AI is #clankers all the way down, and that’s why #wankers love it *so much!*

Even *more* than hot pizza , apparently!

#Resist #AIslop.

[androcat@toot.cat]

@rysiek I have the same issue with deductive logic applied to the real world.

'Everybody is just "doing it wrong", it's really a good tool, otherwise.'

Somehow the total preponderance of "human error" in that domain is not a fundamental fault in the tool, can't be, it's infallible, you know!!

[szescstopni@circumstances.run]

@rysiek CC @davidgerard