I bought a car.
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I bought a car. I’m trying to get Toyota to stop sending telemetry. I call support. They tell me I can just sign in with the app and make changes.
I point out that installing and using the app binds me to terms and conditions, one of which is binding arbitration. So I will not be installing the app.
No, no. The customer service agent confidently contradicts me. You don’t sign a contract by installing the app. It’s just like making a Facebook or google account.
@paco Wow. I'm team toyota, but that's ridiculous. And for the agent to not understand that no, you absolutely DO sign a contract when you make ANY account.... yikes.
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@paco Wow. I'm team toyota, but that's ridiculous. And for the agent to not understand that no, you absolutely DO sign a contract when you make ANY account.... yikes.
@paco Agent lady, is this your first day on the internet???
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I bought a car. I’m trying to get Toyota to stop sending telemetry. I call support. They tell me I can just sign in with the app and make changes.
I point out that installing and using the app binds me to terms and conditions, one of which is binding arbitration. So I will not be installing the app.
No, no. The customer service agent confidently contradicts me. You don’t sign a contract by installing the app. It’s just like making a Facebook or google account.
@paco Time to figure out where the modems/antennas are and disable them (unplug, remove, cut…).
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I bought a car. I’m trying to get Toyota to stop sending telemetry. I call support. They tell me I can just sign in with the app and make changes.
I point out that installing and using the app binds me to terms and conditions, one of which is binding arbitration. So I will not be installing the app.
No, no. The customer service agent confidently contradicts me. You don’t sign a contract by installing the app. It’s just like making a Facebook or google account.
@paco I wonder how Toyota head office feel about their customer service people giving legal advice?
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I bought a car. I’m trying to get Toyota to stop sending telemetry. I call support. They tell me I can just sign in with the app and make changes.
I point out that installing and using the app binds me to terms and conditions, one of which is binding arbitration. So I will not be installing the app.
No, no. The customer service agent confidently contradicts me. You don’t sign a contract by installing the app. It’s just like making a Facebook or google account.
@paco /headdesk
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R relay@relay.an.exchange shared this topic
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I bought a car. I’m trying to get Toyota to stop sending telemetry. I call support. They tell me I can just sign in with the app and make changes.
I point out that installing and using the app binds me to terms and conditions, one of which is binding arbitration. So I will not be installing the app.
No, no. The customer service agent confidently contradicts me. You don’t sign a contract by installing the app. It’s just like making a Facebook or google account.
@paco Does the Rav4 have a modem? Like my Honda—it will pop up a privacy message every time I start the car, but it can’t actually send data anywhere on its own—it relies on your phone, and that in turn requires you to have installed their app. So I just never installed the app. Did have to yell at the dealer until they agreed to remove the aftermarket KARR device that had a GPS in it though.
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This.
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I bought a car. I’m trying to get Toyota to stop sending telemetry. I call support. They tell me I can just sign in with the app and make changes.
I point out that installing and using the app binds me to terms and conditions, one of which is binding arbitration. So I will not be installing the app.
No, no. The customer service agent confidently contradicts me. You don’t sign a contract by installing the app. It’s just like making a Facebook or google account.
@paco DeGoogle ur car too
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I bought a car. I’m trying to get Toyota to stop sending telemetry. I call support. They tell me I can just sign in with the app and make changes.
I point out that installing and using the app binds me to terms and conditions, one of which is binding arbitration. So I will not be installing the app.
No, no. The customer service agent confidently contradicts me. You don’t sign a contract by installing the app. It’s just like making a Facebook or google account.
@paco I'm trying to explain that so much, recently a lot to government employees....
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I bought a car. I’m trying to get Toyota to stop sending telemetry. I call support. They tell me I can just sign in with the app and make changes.
I point out that installing and using the app binds me to terms and conditions, one of which is binding arbitration. So I will not be installing the app.
No, no. The customer service agent confidently contradicts me. You don’t sign a contract by installing the app. It’s just like making a Facebook or google account.
@paco I bought a used Kia Soul EV. No doubt Kia are taking its every move but I haven't registered it with them or enabled the Kia app so I hope they can't track me personally. However, as it was bought from a used car place not a Kia dealer I had it serviced and checked over by an official dealer before the warranty ran out. So I suppose they might have notified Kia HQ about the new owner?
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I bought a car. I’m trying to get Toyota to stop sending telemetry. I call support. They tell me I can just sign in with the app and make changes.
I point out that installing and using the app binds me to terms and conditions, one of which is binding arbitration. So I will not be installing the app.
No, no. The customer service agent confidently contradicts me. You don’t sign a contract by installing the app. It’s just like making a Facebook or google account.
@paco 可以试试中国的汽车
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I bought a car. I’m trying to get Toyota to stop sending telemetry. I call support. They tell me I can just sign in with the app and make changes.
I point out that installing and using the app binds me to terms and conditions, one of which is binding arbitration. So I will not be installing the app.
No, no. The customer service agent confidently contradicts me. You don’t sign a contract by installing the app. It’s just like making a Facebook or google account.
@paco "You don’t sign a contract by installing the app. It’s just like making a Facebook or google account."
🥳🥳🥳🤪🤪🤪
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I bought a car. I’m trying to get Toyota to stop sending telemetry. I call support. They tell me I can just sign in with the app and make changes.
I point out that installing and using the app binds me to terms and conditions, one of which is binding arbitration. So I will not be installing the app.
No, no. The customer service agent confidently contradicts me. You don’t sign a contract by installing the app. It’s just like making a Facebook or google account.
@paco@infosec.exchange Err... um... ah... I think I agree with
️or some such. I have no idea if this is a corporate training issue, or a personal knowledge issue... -
I bought a car. I’m trying to get Toyota to stop sending telemetry. I call support. They tell me I can just sign in with the app and make changes.
I point out that installing and using the app binds me to terms and conditions, one of which is binding arbitration. So I will not be installing the app.
No, no. The customer service agent confidently contradicts me. You don’t sign a contract by installing the app. It’s just like making a Facebook or google account.
@paco er, why would you expect some magic solution from some overworked and underpaid first-line support person? Go and cut the cable if your new car (that I assume you chose?) is sending telemetry.
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@paco aaaaAAAAA
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I bought a car. I’m trying to get Toyota to stop sending telemetry. I call support. They tell me I can just sign in with the app and make changes.
I point out that installing and using the app binds me to terms and conditions, one of which is binding arbitration. So I will not be installing the app.
No, no. The customer service agent confidently contradicts me. You don’t sign a contract by installing the app. It’s just like making a Facebook or google account.
"Put me through to legal"
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@DamonHD AAAAAHH
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I bought a car. I’m trying to get Toyota to stop sending telemetry. I call support. They tell me I can just sign in with the app and make changes.
I point out that installing and using the app binds me to terms and conditions, one of which is binding arbitration. So I will not be installing the app.
No, no. The customer service agent confidently contradicts me. You don’t sign a contract by installing the app. It’s just like making a Facebook or google account.
If ordinary people don't even realize they're signing a contract, then the contract is arguably legally invalid. https://en.wikipedia.org/wiki/Meeting_of_the_minds
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@paco Does the Rav4 have a modem? Like my Honda—it will pop up a privacy message every time I start the car, but it can’t actually send data anywhere on its own—it relies on your phone, and that in turn requires you to have installed their app. So I just never installed the app. Did have to yell at the dealer until they agreed to remove the aftermarket KARR device that had a GPS in it though.
My 2025 Subaru Forester evidently has its own WIFI connection. You can pay a monthly fee to use it. But if you don’t, the car still keeps communicating with its master. Delightful. First new car I’ve ever owned that I will ditch before 50k miles.
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@paco Time to figure out where the modems/antennas are and disable them (unplug, remove, cut…).
