Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suithttps://www.businessinsider.com/pizza-hut-ai-system-dragontail-lawsuit-franchisee-2026-5

[nini@oldbytes.space]

@rysiek Did the AI somehow break through a "guardrail" and give drivers way too much info? Can't see how that'd go wrong, not like anyone's ever played an AI against itself.

[cmthiede@social.vivaldi.net]

@trebach @grob @rysiek yeah, it was a decent place when it still had a soul.

[grob@mstdn.social]

@trebach @rysiek no lies detected

[jackryder@infosec.exchange]

@rysiek

[tymwol@hachyderm.io]

@rysiek unpaywalled link https://archive.is/6NvBm

[gimulnautti@mastodon.green]

@rysiek Put a robot to do a human’s job..

[chemicaleyeguy@mstdn.science]

@rysiek #AI is #clankers all the way down, and that’s why #wankers love it *so much!*

Even *more* than hot pizza , apparently!

#Resist #AIslop.

[androcat@toot.cat]

@rysiek I have the same issue with deductive logic applied to the real world.

'Everybody is just "doing it wrong", it's really a good tool, otherwise.'

Somehow the total preponderance of "human error" in that domain is not a fundamental fault in the tool, can't be, it's infallible, you know!!

[szescstopni@circumstances.run]

@rysiek CC @davidgerard

[androcat@toot.cat]

@cnr

There are mentions of it several times, though.

The failure here is a particular one, not the usual hallucinations - The company wanted to make something, anything at all, with "AI".
So they replaced a functioning system that had purpose-guided information flows with "something, anything with 'AI'".
And because it was "with 'AI'" no thought was given to the purposes involved, old knowledge was disregarded, and I am willing to bet, SMEs were told to "work with it, not against it" or "fail fast so we can improve it", without actually checking if this "something, anything" was a good idea.

@jollysea @rysiek

[pi@vnil.de]

@rysiek@mstdn.social > The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven. Instead of immediately leaving with a completed order, the suit claims drivers waited "up to fifteen (15) minutes" for additional deliveries[...]

The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.

this one really is "just" a labor problem (food delivery services underpay while doing over-optimized pay schemes to the drivers) / suboptimal product decision (oversharing someone else's data) that's not unique to AI though, unless we assume that some AI did the entirety of PM's job and got rubberstamped. One can share the kitchen data in plain text with drivers and get the same outcome.

[nemobis@mamot.fr]

@rysiek «The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems»

This sounds like an intentional plan to extract money from restaurants and pump it into the gatekeepers' bank accounts (a joint DoorDash/Pizza Hut goal I presume).

The main contribution of "AI" is presumably the hope that it provides plausible deniability for said high street robbery.

[milagemayvary@mstdn.social]

@tymwol @rysiek

When possible, use archive.org

archive.today also owns the urls:
archive.fo
archive.is
archive.li
archive.md
archive.ph
archive.vn

Wikipedia blacklists Archive.today, starts removing 695,000 archive links

If DDoSing a blog wasn't bad enough, archive site also tampered with web snapshots.

Ars Technica (arstechnica.com)

Archive.today has begun rolling out Google's reCaptcha as well, which is concerning when it can be altered.

I do not have evidence, but I can see how this could possibly be a malware vector in the future.

[jeantranscene@mastodon.social]

@androcat @rysiek Here you have a tool that's non deterministic in nature, trained on human behavior and which impact have not been fully tested. What were we expecting exactly? But yes, it's absolutely the tool's fault.

[androcat@toot.cat]

@jeantranscene @rysiek
Exactly.
If the tool doesn't work in your domain, do NOT use the tool in that domain.

Should be simple.

And yes, the irony of it all is that as bad as deduction is in the domain of reality, it's relatively good in computing.

And the fuckers go and invent a stochastic tool so they can suck just as badly in computing as deduction sucks in the real world.

Amazing. We´re the problem. Humanity is a fuck.

[anygould@kind.social]

@nemobis @rysiek I read that as the drivers acting rationally - they get paid by the delivery, so why not get paid for 3-4 at once? (And they don't get paid by PH, and clearly DoorDash isn't getting flak for delivering cold/late.)

[rejzor@mastodon.social]

@rysiek Isn't this funny. Some corporate suit went all in with Ai to save hundreds of millions and instead of this idiot getting fired without any bonuses, they'll just fire 5000 people to compensate for the fuckup. And the idiot who pushed this, even if he leaves the company, he's leaving it with a bonus. Fuck up and even be rewarded for it. It's totally fucked way of doing business.

[feloniouspunk@beige.party]

@rysiek @LoganFive Sounds like it’s more like $100m in lost revenue that was stolen from gig workers to begin with.

[hamishb@mstdn.ca]

This rhymes closely to when the free-market capitalists complain that their policies of deregulation of financial regulation and austerity for the poor produce nothing but market crashes and more hardship it's because they didn't get to do it hard enough, not because they're the wrong policies.

@rysiek

[rysiek@mstdn.social]

@jollysea the "problem" was integrating an AI boondoggle (Dragontail) poorly and without understanding the full extent of possible consequences.