Looks like the bad guys are using the email addresses harvested from the #CondéNast / #WIRED #breach.
-
After this happened I emailed #WIRED customer service again, told them they lied to me when they said they had updated the address on my account, and asked them to fix it.
I just got back a second response in which the rep claimed that they were unable to locate an account under either of the email addresses I provided.
Fucking unbelievable.
I just replied again, with screenshots showing me logged into both accounts and asked if I could get help from someone who wouldn't lie to me.@jik I try to reduce my blood pressure by reminding myself that customer service staff are probably among the lowest paid, required to stick to script, complete X number of tickets per shift, deal with annoyed anonymous people all day workers I encounter. I’d like them to care about their job but suspect their evaluations don’t prioritize that.
-
@jik I try to reduce my blood pressure by reminding myself that customer service staff are probably among the lowest paid, required to stick to script, complete X number of tickets per shift, deal with annoyed anonymous people all day workers I encounter. I’d like them to care about their job but suspect their evaluations don’t prioritize that.
@jwd630 I don't blame the customer service reps for being put in the position of being unable to actually help people.
I do blame WIRED for putting them in that position. -
I can't tell whether I've been lied to repeatedly because the people #WIRED has answering customer service emails are completely incompetent, or because they haven't been provided with the tools and access they need to do their jobs properly, or because it's actually hallucinating AI chatbots rather than people that are responding to the emails.
Regardless, the outcome is the same: I had been considering renewing my subscription, but after this that's exceedingly unlikely.#TechIsShitDispatch
This morning I got back a third response from #WIRED's customer support claiming once again that the problem was fixed, when once again it is not fixed and in fact nothing has changed.
At this point, I'm not sure whether it makes a difference whether it's human beings or a chatbot that is lying to me; the outcome is the same.
Below are the email I received and my response to them.
Also below is a separate email they sent me which I believe they intended to send elsewhere.
-
#TechIsShitDispatch
This morning I got back a third response from #WIRED's customer support claiming once again that the problem was fixed, when once again it is not fixed and in fact nothing has changed.
At this point, I'm not sure whether it makes a difference whether it's human beings or a chatbot that is lying to me; the outcome is the same.
Below are the email I received and my response to them.
Also below is a separate email they sent me which I believe they intended to send elsewhere.lol #WIRED just sent me a customer satisfaction survey asking me to rate one of my interactions with their customer support people. I usually trash these surveys, but you bet filled this one out.
-
lol #WIRED just sent me a customer satisfaction survey asking me to rate one of my interactions with their customer support people. I usually trash these surveys, but you bet filled this one out.
If you took 4 in the betting pool of "How many emails will jik have to send to #WIRED asking them to remove his leaked email address from their systems?" I'm afraid you've lost. I just got a fourth useless email from them and send them back my fifth email in this correspondence. Email from them below. Reply to them is in this thread <https://federate.social/@jik/116303833640569297> because it's too long for a screenshot.
-
I can't tell whether I've been lied to repeatedly because the people #WIRED has answering customer service emails are completely incompetent, or because they haven't been provided with the tools and access they need to do their jobs properly, or because it's actually hallucinating AI chatbots rather than people that are responding to the emails.
Regardless, the outcome is the same: I had been considering renewing my subscription, but after this that's exceedingly unlikely.@jik my assumption is that it’s like three separate groups whose IT people all refuse to talk to each other.
-
@jik my assumption is that it’s like three separate groups whose IT people all refuse to talk to each other.
@acdha I can fully believe a territorial dispute between WIRED and the larger Condé Nast organization is a contributing factor toward why WIRED's customer support representatives can't solve this problem for me.
However, in that case the right thing for them to do would be to say, "Sorry, we can't do what you're asking us to do."
Instead, they've sent me four emails (so far) all of which displayed at best incompetence and ignorance and at worst intentional lying.
That's inexcusable. -
@acdha I can fully believe a territorial dispute between WIRED and the larger Condé Nast organization is a contributing factor toward why WIRED's customer support representatives can't solve this problem for me.
However, in that case the right thing for them to do would be to say, "Sorry, we can't do what you're asking us to do."
Instead, they've sent me four emails (so far) all of which displayed at best incompetence and ignorance and at worst intentional lying.
That's inexcusable.@jik yeah, it’s absurd. That said, I remember years ago trying to cancel Verizon cell service and having these kafkaesque conversations where they insisted I had to pay an ETF years outside of the contract.
I got an exec office contact and some guy took care of that quickly, and mentioned that the regular call center staff literally didn’t have permission but weren’t allowed to tell me that, so they were evading hoping I’d give up. He said it so casually, too.
-
If you took 4 in the betting pool of "How many emails will jik have to send to #WIRED asking them to remove his leaked email address from their systems?" I'm afraid you've lost. I just got a fourth useless email from them and send them back my fifth email in this correspondence. Email from them below. Reply to them is in this thread <https://federate.social/@jik/116303833640569297> because it's too long for a screenshot.
I'm sure it will come as no surprise to anyone that #WIRED just sent me a fifth email claiming that my problem has been resolved when in fact it still has not.
I sent them a sixth email in reply telling them they were still lying to me, but I am probably going to drop it at this point. I think it's clear that no one at "help@wired.com" is ever going to help me.
I suppose I may change my mind at some point, but for now, at least, there's no way I'm giving WIRED money after this bonkers bullshit. -
I'm sure it will come as no surprise to anyone that #WIRED just sent me a fifth email claiming that my problem has been resolved when in fact it still has not.
I sent them a sixth email in reply telling them they were still lying to me, but I am probably going to drop it at this point. I think it's clear that no one at "help@wired.com" is ever going to help me.
I suppose I may change my mind at some point, but for now, at least, there's no way I'm giving WIRED money after this bonkers bullshit.It's a miracle! My request was escalated to a human being with a brain at #WIRED (as I requested in my last email, though I didn't expect them to actually do it), and they opted to handle it as a privacy request and delete the account with the old address.
I don't know if this is because that was the easiest solution after they'd forced me to create a separate account under the new email address, or whether they're legit incapable of changing the email address associated with an account.
-
R relay@relay.infosec.exchange shared this topic
