@Noisecolor Same for my enterprise users. They want to "see" things on a screen, like the filters, because, they can't remember every single detail in the system (I'm using see very loosing in a sense of percieve or get read by a screen reader here). So, maybe no UI interactions make sense for B2C low effort tasks. But enterprise, or even just systems you need to work with? I doubt it.
S
stephaniewalter@front-end.social
@stephaniewalter@front-end.social
Posts
-
Chatbot-first UX is a trap. -
Chatbot-first UX is a trap.A great article by Katya Korovkina that hits home, especially in enterprise UX. Many users are not tech savvy, and don’t remember exact terms, so a chat box alone is risky. Filters, facets, and guided options reduce memory load and make work tools more usable.
-
Chatbot-first UX is a trap.Chatbot-first UX is a trap.
Many tasks need structure, rich, multi-modal interaction patterns that conversational interfaces simply cannot support. And predictable steps. A big empty box where you ask people to prompt something is not going to work for most of them. Such interfaces create accessibility, discoverability, and reliability issues.
https://uxdesign.cc/are-we-doing-ux-for-ai-the-right-way-aea01e14138e