@rysiek@mstdn.social > The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven. Instead of immediately leaving with a completed order, the suit claims drivers waited "up to fifteen (15) minutes" for additional deliveries[...]
The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.
this one really is "just" a labor problem (food delivery services underpay while doing over-optimized pay schemes to the drivers) / suboptimal product decision (oversharing someone else's data) that's not unique to AI though, unless we assume that some AI did the entirety of PM's job and got rubberstamped. One can share the kitchen data in plain text with drivers and get the same outcome.