Yesterday I organized a workshop with eleven interaction design students to explain how keyboard navigation and voice assistant technology works.
After teaching them how to use voice over / narrator shortcuts, the task was to navigate through SNCF connect website without screen and try to book a Lyon Marseille ticket for next Saturday under 40€, with an assistance dog during the travel.
Only one succeeded after an hour but didn't find where to put the dog
🦺
️. Three students from Singapour didn't find how to put the website in English on the main page after closing three pop-ups in French.
They shared their experience at the end, wrote down how they felt, they were mostly frustrated, exhausted, pissed off at not being able to do a task they usually do under 10min