Seems like all vendor support is like this now.Ticket: On this date and time, this happened. This is/these are the devices affected.These are the steps taken to try to resolve the issue before opening this ticket.We have exported logs, but your file attachment is too low to allow attaching. Please provide link to upload logs to.Vendor Support response:When did the issue start?How many assets are affected?Please upload logs.My Repose:Did you actually RTFT?