@andypiper Oh, gosh, I can *so* relate to what you described above, Andy, and I don't think I'd qualify (just yet!) as part of "older people" myself, but the ordeal of getting through a talking human who understands what's going on and how they may be able to help with your issue is equally astonishing and depressing in equal measure.
A completely different world than when I started working in customer service myself in IT nearly 30 years ago!
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heh
