Me end user.
Me install software.
Software do bad.
Me look in package metadata for support instructions.
Today:
Me find nothing.
Me read page in manual... [Just kidding]
Me search interwebs for software.
Me find project.
Me post message to forum / issue tracker / etc. saying, "It not work. You fix."
Unpaid dev move to island, learn to fish.
Today in other universe:
Me follow support instructions.
Me submit detailed report with right tool to right place based on who packaged the software.
