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  3. What's the most common complaint I've heard about Linux?

What's the most common complaint I've heard about Linux?

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  • petros@literatur.socialP petros@literatur.social

    @clayote

    I did not stop to be part of the community, so I did not stop to hear and to listen.

    Just ignore me, my experience does not count 😉

    Anyway, I made the effort to read through the answers, and, that's a mix of everything.

    There is a German saying which translates roughly as: When you shout in the woods, it's your echo that you hear.

    Have a good day.

    clayote@peoplemaking.gamesC This user is from outside of this forum
    clayote@peoplemaking.gamesC This user is from outside of this forum
    clayote@peoplemaking.games
    wrote last edited by
    #182

    @petros Thank you for listening

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    • linux_in_a_bit@infosec.exchangeL linux_in_a_bit@infosec.exchange

      What's the most common complaint I've heard about Linux?

      Not the installation process.
      Not finding a distro.
      Not getting programs to work.
      Not troubleshooting.
      Not hardware compatibility.

      The most common complaint about Linux I've seen is this:
      For a normal computer user, asking for help is just about impossible.

      They ask a simple question and:
      People respond "Did you Google it?"
      People complain that the question wasn't asked "correctly".
      People respond "RTFM"
      People get mad??? at them for making an easy mistake.

      We can't expect normal people to know to, or even know how to deal with any of that stuff.

      Search engines these days are awful, manuals are hard to read for most people (especially stuff like ArchWiki), and normal people make mistakes we think are easily avoidable.

      The solution to making Linux more popular is not ruthless promotion. The solution is to actually help the people who are trying to use it.

      #Linux

      november@chaosfem.twN This user is from outside of this forum
      november@chaosfem.twN This user is from outside of this forum
      november@chaosfem.tw
      wrote last edited by
      #183

      @Linux_in_a_Bit Yeah, having friends who are linux nerds who will help me pretty much entirely changed my Linux experience

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      • nawanp@fe.disroot.orgN nawanp@fe.disroot.org

        Who are normal computer users? This is a genuine question. Don't forget that non-normal computer users don't magically know the answers to all your questions. They search, read the ArchWiki, and draw on past experiences.

        #linux

        clew@ecoevo.socialC This user is from outside of this forum
        clew@ecoevo.socialC This user is from outside of this forum
        clew@ecoevo.social
        wrote last edited by
        #184

        Vaguely related; Microsoft pays help desk (or, okay, used to). And for decades most people learned Windows somewhere with paid support of some kind - schools, enterprise contracts.

        And it doesn’t FOSS the same way the software does because teaching people doesn’t copy for free. Software’s like a tune, those always spread almost on their own. User education is like learning to play an instrument, that’s just as hard now as it was a hundred years ago.

        @nawanp @Linux_in_a_Bit

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        • linux_in_a_bit@infosec.exchangeL linux_in_a_bit@infosec.exchange

          What's the most common complaint I've heard about Linux?

          Not the installation process.
          Not finding a distro.
          Not getting programs to work.
          Not troubleshooting.
          Not hardware compatibility.

          The most common complaint about Linux I've seen is this:
          For a normal computer user, asking for help is just about impossible.

          They ask a simple question and:
          People respond "Did you Google it?"
          People complain that the question wasn't asked "correctly".
          People respond "RTFM"
          People get mad??? at them for making an easy mistake.

          We can't expect normal people to know to, or even know how to deal with any of that stuff.

          Search engines these days are awful, manuals are hard to read for most people (especially stuff like ArchWiki), and normal people make mistakes we think are easily avoidable.

          The solution to making Linux more popular is not ruthless promotion. The solution is to actually help the people who are trying to use it.

          #Linux

          olivares@mastodon.socialO This user is from outside of this forum
          olivares@mastodon.socialO This user is from outside of this forum
          olivares@mastodon.social
          wrote last edited by
          #185

          After years of using Linux, the main problem is, each solution need to be done in a terminal.
          You can't avoid typing command in a terminal. And it's an accessibility problem, if you can't solve without it, you failed at bringing Linux to noobs.
          On windows, lot of users don't know there is a terminal.
          FYI, I'm in IT since ICQ.
          BTW, I won't argue here, cause you know Linux fan boys (not you).

          1 Reply Last reply
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          • linux_in_a_bit@infosec.exchangeL linux_in_a_bit@infosec.exchange

            What's the most common complaint I've heard about Linux?

            Not the installation process.
            Not finding a distro.
            Not getting programs to work.
            Not troubleshooting.
            Not hardware compatibility.

            The most common complaint about Linux I've seen is this:
            For a normal computer user, asking for help is just about impossible.

            They ask a simple question and:
            People respond "Did you Google it?"
            People complain that the question wasn't asked "correctly".
            People respond "RTFM"
            People get mad??? at them for making an easy mistake.

            We can't expect normal people to know to, or even know how to deal with any of that stuff.

            Search engines these days are awful, manuals are hard to read for most people (especially stuff like ArchWiki), and normal people make mistakes we think are easily avoidable.

            The solution to making Linux more popular is not ruthless promotion. The solution is to actually help the people who are trying to use it.

            #Linux

            krutonium@social.treehouse.systemsK This user is from outside of this forum
            krutonium@social.treehouse.systemsK This user is from outside of this forum
            krutonium@social.treehouse.systems
            wrote last edited by
            #186

            @Linux_in_a_Bit I've always done my best to help people become able to help themselves. Show them how to find the information they need, how to search for it. Walk them through applying that information, being there to hold their hand but not lead. Never insult, never put them down.

            I've had multiple of them come back to me later because other people were assholes when they just needed a clear answer.

            And that's just not right.

            1 Reply Last reply
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            • linux_in_a_bit@infosec.exchangeL linux_in_a_bit@infosec.exchange

              What's the most common complaint I've heard about Linux?

              Not the installation process.
              Not finding a distro.
              Not getting programs to work.
              Not troubleshooting.
              Not hardware compatibility.

              The most common complaint about Linux I've seen is this:
              For a normal computer user, asking for help is just about impossible.

              They ask a simple question and:
              People respond "Did you Google it?"
              People complain that the question wasn't asked "correctly".
              People respond "RTFM"
              People get mad??? at them for making an easy mistake.

              We can't expect normal people to know to, or even know how to deal with any of that stuff.

              Search engines these days are awful, manuals are hard to read for most people (especially stuff like ArchWiki), and normal people make mistakes we think are easily avoidable.

              The solution to making Linux more popular is not ruthless promotion. The solution is to actually help the people who are trying to use it.

              #Linux

              xoagray@tiggi.esX This user is from outside of this forum
              xoagray@tiggi.esX This user is from outside of this forum
              xoagray@tiggi.es
              wrote last edited by
              #187

              @Linux_in_a_Bit This, 100%. Some help forums are absolutely toxic to new users.

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              • pikesley@mastodon.me.ukP pikesley@mastodon.me.uk

                @deathkitten @CedC go for it, the notion that an LLM has an internal representation of *anything* is, um, crackpot at best tbh

                clovis@bdx.townC This user is from outside of this forum
                clovis@bdx.townC This user is from outside of this forum
                clovis@bdx.town
                wrote last edited by
                #188
                @pikesley @CedC @deathkitten LLM are somewhat essentialization engines, they learns characteristics of what they must reproduce. Those "summarized" characteristics are embodied in embeddings. It is possible to a certain extent to see that as what the LLM "knows".

                When you have trained your model, embeddings alone can be valuable as "knowledge"
                1 Reply Last reply
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                • raphaelmorgan@disabled.socialR raphaelmorgan@disabled.social

                  @manuelcaeiro @Linux_in_a_Bit some people just are ""stupid"" though? If I had to just read the manual and that was my only option to use Linux, I'd still be suffering on Windows. People you might consider "stupid" deserve access to free tech too, because liberation shouldn't be reserved for people with a certain amount of "intelligence" or any other white supremacist made up trait (or any real trait either, other than being alive)

                  manuelcaeiro@mastodon.socialM This user is from outside of this forum
                  manuelcaeiro@mastodon.socialM This user is from outside of this forum
                  manuelcaeiro@mastodon.social
                  wrote last edited by
                  #189

                  @raphaelmorgan @Linux_in_a_Bit
                  Do you understand English?
                  My sentence reads "Lower the standards as if people is stupid is a bad thing...", which means exactly the opposite.

                  note: if you intend to address me again with false allegations, please don't, because it will the last time you'll do it.

                  raphaelmorgan@disabled.socialR 1 Reply Last reply
                  0
                  • manuelcaeiro@mastodon.socialM manuelcaeiro@mastodon.social

                    @raphaelmorgan @Linux_in_a_Bit
                    Do you understand English?
                    My sentence reads "Lower the standards as if people is stupid is a bad thing...", which means exactly the opposite.

                    note: if you intend to address me again with false allegations, please don't, because it will the last time you'll do it.

                    raphaelmorgan@disabled.socialR This user is from outside of this forum
                    raphaelmorgan@disabled.socialR This user is from outside of this forum
                    raphaelmorgan@disabled.social
                    wrote last edited by
                    #190

                    @manuelcaeiro @Linux_in_a_Bit my point is that some of us need those "lower standards". If someone not being able to RTFM and successfully search for everything we need to know makes us stupid, I am stupid and I need us to lower standards as if I am stupid
                    And allowing only people who aren't "stupid" to use a thing is ableist

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                    • cedc@diaspodon.frC This user is from outside of this forum
                      cedc@diaspodon.frC This user is from outside of this forum
                      cedc@diaspodon.fr
                      wrote last edited by
                      #191

                      @clovis @deathkitten @pikesley
                      Agreed, but I find it more impressive for a machine to “think” or getting close to it that being a know-it-all with a lot of embedding

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