Chatbot-first UX is a trap.
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Chatbot-first UX is a trap.
Many tasks need structure, rich, multi-modal interaction patterns that conversational interfaces simply cannot support. And predictable steps. A big empty box where you ask people to prompt something is not going to work for most of them. Such interfaces create accessibility, discoverability, and reliability issues.
https://uxdesign.cc/are-we-doing-ux-for-ai-the-right-way-aea01e14138e -
Chatbot-first UX is a trap.
Many tasks need structure, rich, multi-modal interaction patterns that conversational interfaces simply cannot support. And predictable steps. A big empty box where you ask people to prompt something is not going to work for most of them. Such interfaces create accessibility, discoverability, and reliability issues.
https://uxdesign.cc/are-we-doing-ux-for-ai-the-right-way-aea01e14138eA great article by Katya Korovkina that hits home, especially in enterprise UX. Many users are not tech savvy, and don’t remember exact terms, so a chat box alone is risky. Filters, facets, and guided options reduce memory load and make work tools more usable.
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Chatbot-first UX is a trap.
Many tasks need structure, rich, multi-modal interaction patterns that conversational interfaces simply cannot support. And predictable steps. A big empty box where you ask people to prompt something is not going to work for most of them. Such interfaces create accessibility, discoverability, and reliability issues.
https://uxdesign.cc/are-we-doing-ux-for-ai-the-right-way-aea01e14138e@stephaniewalter so far i haven't seen a frontend use for ai that is an improvement on any established good practice. and mostly the answer is "just do some appropriate documentation
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Chatbot-first UX is a trap.
Many tasks need structure, rich, multi-modal interaction patterns that conversational interfaces simply cannot support. And predictable steps. A big empty box where you ask people to prompt something is not going to work for most of them. Such interfaces create accessibility, discoverability, and reliability issues.
https://uxdesign.cc/are-we-doing-ux-for-ai-the-right-way-aea01e14138e@stephaniewalter
When gpt3 came out, I was doing work on generative UI and I was certain that was the future. But this hasn't happened yet if it's even in the cards.
Today I'm basically still designing the same way I was then and nothing really came out of the projects I did. Users want predictable and familiar patterns. Ai is not super bad with this. But still not good compared to 20 years old banking app design. -
@stephaniewalter
When gpt3 came out, I was doing work on generative UI and I was certain that was the future. But this hasn't happened yet if it's even in the cards.
Today I'm basically still designing the same way I was then and nothing really came out of the projects I did. Users want predictable and familiar patterns. Ai is not super bad with this. But still not good compared to 20 years old banking app design.@Noisecolor Same for my enterprise users. They want to "see" things on a screen, like the filters, because, they can't remember every single detail in the system (I'm using see very loosing in a sense of percieve or get read by a screen reader here). So, maybe no UI interactions make sense for B2C low effort tasks. But enterprise, or even just systems you need to work with? I doubt it.
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Chatbot-first UX is a trap.
Many tasks need structure, rich, multi-modal interaction patterns that conversational interfaces simply cannot support. And predictable steps. A big empty box where you ask people to prompt something is not going to work for most of them. Such interfaces create accessibility, discoverability, and reliability issues.
https://uxdesign.cc/are-we-doing-ux-for-ai-the-right-way-aea01e14138e@stephaniewalter in my (non expert) experience it seems the big trap of chatbot first ux is that users FEEL very productive even when they are not.
So it might ultimately make everything less usable while initial user interviews might suggest people are happier with the software.
Kind of like the "first sip bias" with new coke.
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Chatbot-first UX is a trap.
Many tasks need structure, rich, multi-modal interaction patterns that conversational interfaces simply cannot support. And predictable steps. A big empty box where you ask people to prompt something is not going to work for most of them. Such interfaces create accessibility, discoverability, and reliability issues.
https://uxdesign.cc/are-we-doing-ux-for-ai-the-right-way-aea01e14138e@stephaniewalter this is going beyond "the command line is arcane, but you can learn exactly what each command does, and they are all reliable" to "the command line is arcane because you can get a result from any words, and it may be different because today is Tuesday"
GUIs became popular because they were easier to use, could easily show users what they could do "right now" with the content creation box
(don't mind me, been in IT since the 2000s & looking at how much the last decade has just fucked it up)
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R relay@relay.mycrowd.ca shared this topic
