well, here's a wacky one.
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@davidgerard wtf!? Are they taking - can they take? - *memory from devices* for data centres? At least, that's where my mind immediately went. Is that where we're at??
@clickhere @davidgerard Nature, ahh, finds a way.
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well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
@davidgerard no, i've been a lenovo enterprise customer for 7 years, never one issue. i've only had to send one machine back for a faulty psu, but it came back as it was supposed to.
other repairs throughout the years were done by the on-prem techs who swap parts out on the fly. so far no issues.
hope you can get it resolved. doesn't sound like a normal occurrence, but still unfortunate
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well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
@davidgerard https://support.lenovo.com/ should be able to pull up the ass build specifications based on the serial number. And in a warrenty situation it does make sense that they will rebuild it as the specifications internally have stated. So any consumer upgrades after the fact can get messed up.
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@davidgerard man, when I posted the first warning signs I heard about this, a lot of people didn’t believe it could really be happening. But I certainly believe you that you know how many GB your laptop had before repair. This is #%^* dire. https://infosec.exchange/@0xabad1dea/115768580439044230
@0xabad1dea @davidgerard if this is the case the practice making its way to someone as large as Lenovo is extremely worrying
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@davidgerard man, when I posted the first warning signs I heard about this, a lot of people didn’t believe it could really be happening. But I certainly believe you that you know how many GB your laptop had before repair. This is #%^* dire. https://infosec.exchange/@0xabad1dea/115768580439044230
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well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
@davidgerard What does https://pcsupport.lenovo.com say? If you have your laptop serial number you can look up exact parts that are in it.
It includes full warranty history and tons of additional helpful stuff. I can't imagine they'd be able to mess with that record easily.
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No, but consumer grade RAM is becoming more valuable due to production being* syphoned into data centre grade RAM.
*future tense, the price rises are mostly market speculation currently.
@piraat @clickhere @davidgerard I think it's much more likely they either tested and found bad RAM and swapped it to less out of cheapness or just imaged the system and swapped the hardware but didn't exactly match it. Whether they swapped to a lesser one on purpose or not I couldn't say, but if they did it was probably just out of cheapness.
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well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
@davidgerard repairability=scavengeability
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well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
@davidgerard Did you even get the same machine back? They could have sent you the wrong machine, and that one comes with 16.
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@davidgerard Did you even get the same machine back? They could have sent you the wrong machine, and that one comes with 16.
@Pholostan same serial number!
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@davidgerard What does https://pcsupport.lenovo.com say? If you have your laptop serial number you can look up exact parts that are in it.
It includes full warranty history and tons of additional helpful stuff. I can't imagine they'd be able to mess with that record easily.
@drizzy i assure you i've been through it in detail
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@davidgerard https://support.lenovo.com/ should be able to pull up the ass build specifications based on the serial number. And in a warrenty situation it does make sense that they will rebuild it as the specifications internally have stated. So any consumer upgrades after the fact can get messed up.
@evey that would be where i would have had that chat with support
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@0xabad1dea @davidgerard if this is the case the practice making its way to someone as large as Lenovo is extremely worrying
@oxyhyxo @0xabad1dea they outsource the warranty repair to Flex, who would have been the thieves
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@oxyhyxo @0xabad1dea they outsource the warranty repair to Flex, who would have been the thieves
@davidgerard fucking hell
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@evey that would be where i would have had that chat with support
@davidgerard Ye so if a device got upgraded after the fact to higher memory amount, and somewhere in the process of repairing it that component got removed (without lenovo or the repair center) knowing that it actually was after the fact upgraded.
This can happen, sucks a lot but like would not see it as malice.
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No, but consumer grade RAM is becoming more valuable due to production being* syphoned into data centre grade RAM.
*future tense, the price rises are mostly market speculation currently.
@piraat @davidgerard Aha, thank you. That's seems.. more reasonable..!
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@piraat @clickhere @davidgerard I think it's much more likely they either tested and found bad RAM and swapped it to less out of cheapness or just imaged the system and swapped the hardware but didn't exactly match it. Whether they swapped to a lesser one on purpose or not I couldn't say, but if they did it was probably just out of cheapness.
@nazokiyoubinbou @piraat @davidgerard That's fair, I'd well believe the cheapness angle - although it's a remarkable coincidence, all the same.
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@clickhere @davidgerard Nature, ahh, finds a way.
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@davidgerard Ye so if a device got upgraded after the fact to higher memory amount, and somewhere in the process of repairing it that component got removed (without lenovo or the repair center) knowing that it actually was after the fact upgraded.
This can happen, sucks a lot but like would not see it as malice.
@davidgerard Normally this work / repair work is contracted out so you could check if you can contact the exact repair center that you send the device to to figure out if they know /can check what happened as a next step.
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