Please be less aggro when you file issue reports.
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Please be less aggro when you file issue reports. I know that you’re experiencing something frustrating, but remember there is a real person on the other side of the screen and we want to help you
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@jcolp @danirabbit "don't you realise how important your project is?!"
"Yes, I do, but your company's donation track record doesn't" -
Please be less aggro when you file issue reports. I know that you’re experiencing something frustrating, but remember there is a real person on the other side of the screen and we want to help you
@danirabbit ... but my issue is the most important!
You'll love my error reports if you ever get them. I tend to make fun of the issue.
I don't write them very often.
Please send bugs.
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Please be less aggro when you file issue reports. I know that you’re experiencing something frustrating, but remember there is a real person on the other side of the screen and we want to help you
@danirabbit i don't know what projects you're referring to. But often when people are mad it has to do with issues that are very obvious and also being dismissed.
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Please be less aggro when you file issue reports. I know that you’re experiencing something frustrating, but remember there is a real person on the other side of the screen and we want to help you
@danirabbit see also: basically every customer service scenario ever.
the person you are talking to almost certainly isn't responsible for whatever happened, is quite possibly also having a bad day because of whatever happened, and no amount of ‘I spent a lot of money’ gives you the right to mistreat them.
if they start playing silly games, well that's different, but otherwise hows about we turn it down a notch and not bite people's ears off as an opening salvo.
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@danirabbit i don't know what projects you're referring to. But often when people are mad it has to do with issues that are very obvious and also being dismissed.
@betalars I understand that it may feel like that to you, but you can’t assume that just because you experience an issue that means that it’s easily reproduced for everyone. Please try to assume good faith from developers. They may have never seen the issue you’re describing and your perspective could be the first time they’ve heard of it
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@betalars I understand that it may feel like that to you, but you can’t assume that just because you experience an issue that means that it’s easily reproduced for everyone. Please try to assume good faith from developers. They may have never seen the issue you’re describing and your perspective could be the first time they’ve heard of it
@danirabbit when someone is being dismissive, assuming good faith can be very difficult.
And not being dismissive is the other half of the equation and you should do that for users that take the time to file issue reports, because they're usually also trying to help.
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@jcolp @danirabbit "don't you realise how important your project is?!"
"Yes, I do, but your company's donation track record doesn't"@thibaultmol @jcolp @danirabbit One library I maintain is used by several multi-million/billion dollar companies who haven't contributed one iota—money, fixes, docs—anything.
When I see one of them pop up with a question/issue, I just ignore them. I wish I could be a better person & just help them, but I just don't have the energy.
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Please be less aggro when you file issue reports. I know that you’re experiencing something frustrating, but remember there is a real person on the other side of the screen and we want to help you
@danirabbit for me, doesn't matter what that person looks like, i'll try to help them as best as i can
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@jcolp @danirabbit "don't you realise how important your project is?!"
"Yes, I do, but your company's donation track record doesn't"@thibaultmol @jcolp @danirabbit "Closing this issue, marked as wontfix. Donate & I might think about fixing it."
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@jcolp @danirabbit that’s when you reply with “oops, looks like someone didn’t read the ‘this software comes with no warranty’ section ;)”
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Please be less aggro when you file issue reports. I know that you’re experiencing something frustrating, but remember there is a real person on the other side of the screen and we want to help you
@danirabbit@mastodon.online that also applies to asking for help on social media
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