You might say, why would a former banker be the next CEO of TELUS?
-
You might say, why would a former banker be the next CEO of TELUS?
Shouldn't they be a marketer, or a technologist, or a deal maker?
Having worked a few years there, I can safely say the focus is 100% on financing. Their debt is high, their investments are not paying out.
So one approach - get a banker in there to drive new funding sources.
Another approach would have been to appoint an operator who would drive increased customer service, reduce waste and friction, turn around the cashflow.
The fact that the board choose the banker tells you everything you need to know.
-
You might say, why would a former banker be the next CEO of TELUS?
Shouldn't they be a marketer, or a technologist, or a deal maker?
Having worked a few years there, I can safely say the focus is 100% on financing. Their debt is high, their investments are not paying out.
So one approach - get a banker in there to drive new funding sources.
Another approach would have been to appoint an operator who would drive increased customer service, reduce waste and friction, turn around the cashflow.
The fact that the board choose the banker tells you everything you need to know.
@leanlearnlead I find it funny that Anthropic cites Telus in their marketing material as a company that is using AI well. I can’t think of a single Canadian Telco that gets good marks for customer service.
-
@leanlearnlead I find it funny that Anthropic cites Telus in their marketing material as a company that is using AI well. I can’t think of a single Canadian Telco that gets good marks for customer service.
@mlevison I can't comment in external use - like for customer service - I think any company that is putting AI in front of customers isn't interested in customer service in the first place.
Internally, TELUS has fostered an environment for employees to experiment with in-house LLM's. Employees are empowered to create their own knowledge bases that are queried by an LLM. That approach improves accuracy and helps with productivity, although it is a soft savings and hard to measure.
-
R relay@relay.infosec.exchange shared this topic
-
@mlevison I can't comment in external use - like for customer service - I think any company that is putting AI in front of customers isn't interested in customer service in the first place.
Internally, TELUS has fostered an environment for employees to experiment with in-house LLM's. Employees are empowered to create their own knowledge bases that are queried by an LLM. That approach improves accuracy and helps with productivity, although it is a soft savings and hard to measure.
@leanlearnlead interesting.
Better than most, good. Hardly worthy of getting mentioned in marketing deck from Anthropic talking about the Agents doing more and more in business.
-
@leanlearnlead interesting.
Better than most, good. Hardly worthy of getting mentioned in marketing deck from Anthropic talking about the Agents doing more and more in business.
@mlevison The hype about agents is skyrocketing. Even programmers who (to me) are usually skeptical and look for evidence are buying into the latest Claude Code hype. Anthropic has a lot to gain from this.
-
@mlevison The hype about agents is skyrocketing. Even programmers who (to me) are usually skeptical and look for evidence are buying into the latest Claude Code hype. Anthropic has a lot to gain from this.
@leanlearnlead It seems like fun to control an army of bots. Too bad about the quality and the cost.
Today's blog post - minutes away from being published, will cover much of why these are fundamentally flawed. Useful -- +1000, but flawed.
-
@leanlearnlead It seems like fun to control an army of bots. Too bad about the quality and the cost.
Today's blog post - minutes away from being published, will cover much of why these are fundamentally flawed. Useful -- +1000, but flawed.
@leanlearnlead my most footnoted blog post ever: https://agilepainrelief.com/blog/genai-code-quality-fundamental-flaws-and-how-bluffing-makes-it-worse/ I couldn’t have written it without a generative ai. The footnoting along would have taken over an hour
-
@leanlearnlead my most footnoted blog post ever: https://agilepainrelief.com/blog/genai-code-quality-fundamental-flaws-and-how-bluffing-makes-it-worse/ I couldn’t have written it without a generative ai. The footnoting along would have taken over an hour
@mlevison Many footnotes.
I agree with your points - do you think developers agree with you, or have they all drank the kool-aid?
-
R relay@relay.mycrowd.ca shared this topic
-
@mlevison Many footnotes.
I agree with your points - do you think developers agree with you, or have they all drank the kool-aid?
@leanlearnlead I suspect that I will spend the rest of my life fixing the damage discussed in these and other articles.
-
@leanlearnlead I suspect that I will spend the rest of my life fixing the damage discussed in these and other articles.
