I case anyone is worried about AI taking junior support rôles because it can actually do the job, rather than because management doesn’t care about retention:
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I case anyone is worried about AI taking junior support rôles because it can actually do the job, rather than because management doesn’t care about retention:
When I encountered a cascade of #Azure bugs last weekend (all of which could have been avoided by half an hour of thinking when implementing their control plane), it recommended #Copilot to help me. I tried it, mostly on the basis that it would cost #Microsoft money and they’d annoyed me by not doing basic QA on their products. My experience:
- It was not able to diagnose the problem.
- It was slow to respond.
- It sent me to pages that didn’t exist.
- It told me to use UI elements that didn’t exist when it sent me to pages that did.
A complete waste of my time and their money. If they’d spent half as much money on QA for Azure tooling that they spent on Azure Copilot, they’d have had a far bigger impact on customer experience (and that impact would have been positive).
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I case anyone is worried about AI taking junior support rôles because it can actually do the job, rather than because management doesn’t care about retention:
When I encountered a cascade of #Azure bugs last weekend (all of which could have been avoided by half an hour of thinking when implementing their control plane), it recommended #Copilot to help me. I tried it, mostly on the basis that it would cost #Microsoft money and they’d annoyed me by not doing basic QA on their products. My experience:
- It was not able to diagnose the problem.
- It was slow to respond.
- It sent me to pages that didn’t exist.
- It told me to use UI elements that didn’t exist when it sent me to pages that did.
A complete waste of my time and their money. If they’d spent half as much money on QA for Azure tooling that they spent on Azure Copilot, they’d have had a far bigger impact on customer experience (and that impact would have been positive).
@david_chisnall this, but for all the things in GitHub that have been broken for years, whilst all the attention and investment is on Copilot.
If the new tools are so great then how come the backlogs aren't getting burned down?
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