Hypothesis: it is literally criminal fraud to make someone waste their time interacting with a chatbot that can't solve their problem when they think they're talking with a human being
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Hypothesis: it is literally criminal fraud to make someone waste their time interacting with a chatbot that can't solve their problem when they think they're talking with a human being.
Discuss.
#AI -
Hypothesis: it is literally criminal fraud to make someone waste their time interacting with a chatbot that can't solve their problem when they think they're talking with a human being.
Discuss.
#AIYes. What is there to discuss?
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Yes. What is there to discuss?
(On the other hand, I've spent lots of time talking to humans who were working from a script and couldn't solve the problem I called about either. So perhaps this is a new form of the Turing Test?)
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Hypothesis: it is literally criminal fraud to make someone waste their time interacting with a chatbot that can't solve their problem when they think they're talking with a human being.
Discuss.
#AICorollary: it is _also_ criminal fraud to establish a customer support system whose purpose is not to solve customers' problems but rather to make it so hard for them to get their problem solved that they give up because that's cheaper than solving the problem.
(I'm sure this is what many of the companies rushing to switch customer support to chatbots are doing. Stalling people with a chatbot until they give up is even cheaper than stalling then with a powerless offshore call center!) -
Corollary: it is _also_ criminal fraud to establish a customer support system whose purpose is not to solve customers' problems but rather to make it so hard for them to get their problem solved that they give up because that's cheaper than solving the problem.
(I'm sure this is what many of the companies rushing to switch customer support to chatbots are doing. Stalling people with a chatbot until they give up is even cheaper than stalling then with a powerless offshore call center!)@jik I've found if you curse at the chatbots enough you will get transfered to a person in some cases.
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R relay@relay.infosec.exchange shared this topic
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Yes. What is there to discuss?
@IrrationalMethod @jik Well, I'm in another jurisdiction (Spain), but I'd say discussing how to win the case, i.e. getting proof admitted (hell, getting the case admitted in the first place!), proving intent, assesing damages, etc, might be necessary.
I mean, it's a nice idea and I agree in principle, but agreeing and suing some corpo would get me nowhere.
(Bedtime here, cheers)
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Corollary: it is _also_ criminal fraud to establish a customer support system whose purpose is not to solve customers' problems but rather to make it so hard for them to get their problem solved that they give up because that's cheaper than solving the problem.
(I'm sure this is what many of the companies rushing to switch customer support to chatbots are doing. Stalling people with a chatbot until they give up is even cheaper than stalling then with a powerless offshore call center!)@jik FWIW HP apparently had an unconditional 15-minute hold time for support calls. Even they eventually realized it was a bad idea…. (article from Feb 2025). https://arstechnica.com/gadgets/2025/02/misguided-hp-customer-support-approach-included-forced-15-minute-call-wait-times/
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@jik FWIW HP apparently had an unconditional 15-minute hold time for support calls. Even they eventually realized it was a bad idea…. (article from Feb 2025). https://arstechnica.com/gadgets/2025/02/misguided-hp-customer-support-approach-included-forced-15-minute-call-wait-times/
@stuartmarks This is some serious bullshit.
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@stuartmarks This is some serious bullshit.
@jik Indeed.
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Hypothesis: it is literally criminal fraud to make someone waste their time interacting with a chatbot that can't solve their problem when they think they're talking with a human being.
Discuss.
#AI@jik I think one of the dumbest things about chatbots is that a lot of them aren't actually generating anything. They'll give the same canned answers over and over again, but they maintain the illusion like you're talking to someone.
You: Hey bot, what day is it today?
Bot: (thinking...)
The bot proceeds to answer your question, at the speed of a very fast typist, but not instantly. It really gives me 28K baud modem vibes the way it pretends to "type" its answer back to you.
The bots will always pause and make you wait briefly even if it's ready spit back an answer a split second after you press enter.
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R relay@relay.mycrowd.ca shared this topic
