Just as @pluralistic says: AI can’t do your job.
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RE: https://mastodon.scot/@kim_harding/116532575439934052
Just as @pluralistic says: AI can’t do your job. But a sleazy AI salesman can convince your boss to fire you and replace you with their shitty chatbot. And now those bad decisions are coming home to roost.
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RE: https://mastodon.scot/@kim_harding/116532575439934052
Just as @pluralistic says: AI can’t do your job. But a sleazy AI salesman can convince your boss to fire you and replace you with their shitty chatbot. And now those bad decisions are coming home to roost.
@ildiavolorosso @pluralistic I guess these CEO will take full responsibility for this stupid decision?
^NOT
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@ildiavolorosso @pluralistic I guess these CEO will take full responsibility for this stupid decision?
^NOT
@hub @pluralistic ...just like they took responsibility for the Global Financial Crisis, Enron, Worldcom, and any number of other things they caused?
No. They'll just deploy their PR flacks and stans to defend the move as somehow being good.
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@hub @pluralistic ...just like they took responsibility for the Global Financial Crisis, Enron, Worldcom, and any number of other things they caused?
No. They'll just deploy their PR flacks and stans to defend the move as somehow being good.
@ildiavolorosso @pluralistic exaclty. just like that
hashtag sarcasm
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RE: https://mastodon.scot/@kim_harding/116532575439934052
Just as @pluralistic says: AI can’t do your job. But a sleazy AI salesman can convince your boss to fire you and replace you with their shitty chatbot. And now those bad decisions are coming home to roost.
One chatbot has actually been able to give me the information I needed, probably because it was a common problem.
If I'm engaging with a chatbot, you can bet your bottom dollar that the information isn't already available on your website and the chatbots are not able to navigate beyond what is already there. Please stop wasting my time. I'm tired of rephrasing the question 4 times only to be referred to a human who can understand and provide answers.
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One chatbot has actually been able to give me the information I needed, probably because it was a common problem.
If I'm engaging with a chatbot, you can bet your bottom dollar that the information isn't already available on your website and the chatbots are not able to navigate beyond what is already there. Please stop wasting my time. I'm tired of rephrasing the question 4 times only to be referred to a human who can understand and provide answers.
@AnnieBuddy @pluralistic I work in the CRM industry and have watched this for years. When it comes to both chatbots and human-centric support centers, the quality of content and interactions are generally proportional to customers' ability to hold that company accountable for a bad experience.
Chatbots, like the processes we put into a human call center, can be tweaked to be relevant. But there is varying incentive...and competence...to do so.
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@AnnieBuddy @pluralistic I work in the CRM industry and have watched this for years. When it comes to both chatbots and human-centric support centers, the quality of content and interactions are generally proportional to customers' ability to hold that company accountable for a bad experience.
Chatbots, like the processes we put into a human call center, can be tweaked to be relevant. But there is varying incentive...and competence...to do so.
"When it comes to both chatbots and human-centric support centers, the quality of content and interactions are generally proportional to customers' ability to hold that company accountable for a bad experience."
Explains the Canadian government websites decline to a "T"
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RE: https://mastodon.scot/@kim_harding/116532575439934052
Just as @pluralistic says: AI can’t do your job. But a sleazy AI salesman can convince your boss to fire you and replace you with their shitty chatbot. And now those bad decisions are coming home to roost.
@ildiavolorosso Would be so hilarious to see the billions on Chatbots become wasted monies ...
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@ildiavolorosso Would be so hilarious to see the billions on Chatbots become wasted monies ...
@NicelyManifest @ildiavolorosso Except the companies would probably get bailed out.
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"When it comes to both chatbots and human-centric support centers, the quality of content and interactions are generally proportional to customers' ability to hold that company accountable for a bad experience."
Explains the Canadian government websites decline to a "T"
@AnnieBuddy @ildiavolorosso @pluralistic Indeed. In a typical year, well over 100 hours of my work is providing private support in use of Canadian government websites.
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@NicelyManifest @ildiavolorosso Except the companies would probably get bailed out.
@Steve @ildiavolorosso There is that also.
Establishment such a stitch up.
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RE: https://mastodon.scot/@kim_harding/116532575439934052
Just as @pluralistic says: AI can’t do your job. But a sleazy AI salesman can convince your boss to fire you and replace you with their shitty chatbot. And now those bad decisions are coming home to roost.
@ildiavolorosso @pluralistic What if we just fire all the bosses and replace them with bots?
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@ildiavolorosso @pluralistic What if we just fire all the bosses and replace them with bots?
@LordCaramac @pluralistic I've always thought that could work. But since technology is subordinate to the social and economic order, the bots SERVE the bosses and not the other way around.
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@Steve @ildiavolorosso There is that also.
Establishment such a stitch up.
@NicelyManifest @Steve "We had to destroy the village in order to save Wall Street" has become a recurring meme.
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@AnnieBuddy @ildiavolorosso @pluralistic Indeed. In a typical year, well over 100 hours of my work is providing private support in use of Canadian government websites.
@deFractal @AnnieBuddy @pluralistic If you think the public sector cannot be held accountable, wait until you meet the private sector monopolies we've created!
Red tape runs both directions
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@NicelyManifest @Steve "We had to destroy the village in order to save Wall Street" has become a recurring meme.
@ildiavolorosso @Steve Clue that this was part of the establishment destination was the endlessly repeated lie that 'the economy' was all important.
It is only so for the rich and powerful.
When do they mention 'quality of life' policies ....?
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@deFractal @AnnieBuddy @pluralistic If you think the public sector cannot be held accountable, wait until you meet the private sector monopolies we've created!
Red tape runs both directions
@ildiavolorosso @AnnieBuddy @pluralistic Yep.
But my support requests for private-sector monopoly websites markedly differ from those for Canadian government websites.
For the government sites, the questions are about barely navigable UX with practically incomprehensible design and copy, but for the corporate websites, the questions are about blocking ads and LLM chatbots, automatically declining all not-strictly-necessary cookies, and overriding dark patterns.
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@ildiavolorosso @AnnieBuddy @pluralistic Yep.
But my support requests for private-sector monopoly websites markedly differ from those for Canadian government websites.
For the government sites, the questions are about barely navigable UX with practically incomprehensible design and copy, but for the corporate websites, the questions are about blocking ads and LLM chatbots, automatically declining all not-strictly-necessary cookies, and overriding dark patterns.
@deFractal @AnnieBuddy @pluralistic I suspect the difference may be regulation and resources then
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@ildiavolorosso @Steve Clue that this was part of the establishment destination was the endlessly repeated lie that 'the economy' was all important.
It is only so for the rich and powerful.
When do they mention 'quality of life' policies ....?
@NicelyManifest @Steve Careful there, that term is used to police poor people more than it is to empower them
https://www.incite-national.org/wp-content/uploads/2018/08/toolkitrev-qualitylife.pdf
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@NicelyManifest @Steve Careful there, that term is used to police poor people more than it is to empower them
https://www.incite-national.org/wp-content/uploads/2018/08/toolkitrev-qualitylife.pdf
@ildiavolorosso @Steve Why do I need to be careful? What did I say that was wrong?
