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  3. Started the day with a call from a client's intern, a bit full of himself: "Hey, you need to fix this... the network is pretty slow this morning, can you check?"

Started the day with a call from a client's intern, a bit full of himself: "Hey, you need to fix this... the network is pretty slow this morning, can you check?"

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  • stefano@mastodon.bsd.cafeS This user is from outside of this forum
    stefano@mastodon.bsd.cafeS This user is from outside of this forum
    stefano@mastodon.bsd.cafe
    wrote last edited by
    #1

    Started the day with a call from a client's intern, a bit full of himself: "Hey, you need to fix this... the network is pretty slow this morning, can you check?"

    I take a look: lots of local IPs pulling heavy data from Apple servers. Me: "macOS 26.3 just dropped, are all your Macs updating at once?"
    Him: "Well, obviously. It's an important update. We're doing our iPhones and iPads simultaneously too."

    That’s 27 devices updating at the same time on a connection that caps out physically at 60 Mbps.
    I explain the bottleneck.
    His reply: "Can't you just ask Apple to use 'extra bandwidth' to push them through? They need to be done by 09:30 because that's when the real work starts and we want updated machines."

    Me, confused: "No. However, I can prioritize work traffic and throttle the updates to use the leftover bandwidth. But they will definitely not be done by 09:30."

    I broke his brain.
    He kept insisting on "extra bandwidth" as if it were a premium feature to toggle on demand.
    I explained that in their case, bandwidth is a physical limit (FTTC degraded to 60 Mbps), not a software cap, and certainly not controlled by Apple.

    He finally understood, thanked me, and closed with a cryptic gem: "Sorry, I'm not an IT guy, but by now I've learned that tech products usually have limits imposed by price, not by physics, which are usually way ahead."

    Basically, the technical limitations of the past have been overcome, only to be replaced by commercial ones.

    And they call it evolution...

    #SysAdmin #TechSupport #IT

    kramse@helvede.netK linus@telegrafverket.ccL acirep@mastodon.bsd.cafeA 3 Replies Last reply
    1
    0
    • R relay@relay.infosec.exchange shared this topic
    • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

      Started the day with a call from a client's intern, a bit full of himself: "Hey, you need to fix this... the network is pretty slow this morning, can you check?"

      I take a look: lots of local IPs pulling heavy data from Apple servers. Me: "macOS 26.3 just dropped, are all your Macs updating at once?"
      Him: "Well, obviously. It's an important update. We're doing our iPhones and iPads simultaneously too."

      That’s 27 devices updating at the same time on a connection that caps out physically at 60 Mbps.
      I explain the bottleneck.
      His reply: "Can't you just ask Apple to use 'extra bandwidth' to push them through? They need to be done by 09:30 because that's when the real work starts and we want updated machines."

      Me, confused: "No. However, I can prioritize work traffic and throttle the updates to use the leftover bandwidth. But they will definitely not be done by 09:30."

      I broke his brain.
      He kept insisting on "extra bandwidth" as if it were a premium feature to toggle on demand.
      I explained that in their case, bandwidth is a physical limit (FTTC degraded to 60 Mbps), not a software cap, and certainly not controlled by Apple.

      He finally understood, thanked me, and closed with a cryptic gem: "Sorry, I'm not an IT guy, but by now I've learned that tech products usually have limits imposed by price, not by physics, which are usually way ahead."

      Basically, the technical limitations of the past have been overcome, only to be replaced by commercial ones.

      And they call it evolution...

      #SysAdmin #TechSupport #IT

      kramse@helvede.netK This user is from outside of this forum
      kramse@helvede.netK This user is from outside of this forum
      kramse@helvede.net
      wrote last edited by
      #2

      @stefano

      So I was working at a pharma company at some point

      They got some +20 new people each month, each issued a new phone and laptop.

      They were security minded, so logins needed MFA, of course, and they should.

      MFA required updated software on phone and laptop also had updates to do....

      Putting a switch on a table and cable the laptops was NOT allowed, doesn't look good ....

      So about every month they complained about Gb's of downloads blocking the meeting area.

      At least we tried

      1 Reply Last reply
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      • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe shared this topic
      • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

        Started the day with a call from a client's intern, a bit full of himself: "Hey, you need to fix this... the network is pretty slow this morning, can you check?"

        I take a look: lots of local IPs pulling heavy data from Apple servers. Me: "macOS 26.3 just dropped, are all your Macs updating at once?"
        Him: "Well, obviously. It's an important update. We're doing our iPhones and iPads simultaneously too."

        That’s 27 devices updating at the same time on a connection that caps out physically at 60 Mbps.
        I explain the bottleneck.
        His reply: "Can't you just ask Apple to use 'extra bandwidth' to push them through? They need to be done by 09:30 because that's when the real work starts and we want updated machines."

        Me, confused: "No. However, I can prioritize work traffic and throttle the updates to use the leftover bandwidth. But they will definitely not be done by 09:30."

        I broke his brain.
        He kept insisting on "extra bandwidth" as if it were a premium feature to toggle on demand.
        I explained that in their case, bandwidth is a physical limit (FTTC degraded to 60 Mbps), not a software cap, and certainly not controlled by Apple.

        He finally understood, thanked me, and closed with a cryptic gem: "Sorry, I'm not an IT guy, but by now I've learned that tech products usually have limits imposed by price, not by physics, which are usually way ahead."

        Basically, the technical limitations of the past have been overcome, only to be replaced by commercial ones.

        And they call it evolution...

        #SysAdmin #TechSupport #IT

        linus@telegrafverket.ccL This user is from outside of this forum
        linus@telegrafverket.ccL This user is from outside of this forum
        linus@telegrafverket.cc
        wrote last edited by
        #3

        for an all-apple shop, it might make sense to set up content caching https://support.apple.com/guide/deployment/intro-to-content-caching-depde72e125f/web -- as I understand it, it requires an apple computer (big surprise), but you can apparently set it up to act as a local cache server inside the network

        1 Reply Last reply
        0
        • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

          Started the day with a call from a client's intern, a bit full of himself: "Hey, you need to fix this... the network is pretty slow this morning, can you check?"

          I take a look: lots of local IPs pulling heavy data from Apple servers. Me: "macOS 26.3 just dropped, are all your Macs updating at once?"
          Him: "Well, obviously. It's an important update. We're doing our iPhones and iPads simultaneously too."

          That’s 27 devices updating at the same time on a connection that caps out physically at 60 Mbps.
          I explain the bottleneck.
          His reply: "Can't you just ask Apple to use 'extra bandwidth' to push them through? They need to be done by 09:30 because that's when the real work starts and we want updated machines."

          Me, confused: "No. However, I can prioritize work traffic and throttle the updates to use the leftover bandwidth. But they will definitely not be done by 09:30."

          I broke his brain.
          He kept insisting on "extra bandwidth" as if it were a premium feature to toggle on demand.
          I explained that in their case, bandwidth is a physical limit (FTTC degraded to 60 Mbps), not a software cap, and certainly not controlled by Apple.

          He finally understood, thanked me, and closed with a cryptic gem: "Sorry, I'm not an IT guy, but by now I've learned that tech products usually have limits imposed by price, not by physics, which are usually way ahead."

          Basically, the technical limitations of the past have been overcome, only to be replaced by commercial ones.

          And they call it evolution...

          #SysAdmin #TechSupport #IT

          acirep@mastodon.bsd.cafeA This user is from outside of this forum
          acirep@mastodon.bsd.cafeA This user is from outside of this forum
          acirep@mastodon.bsd.cafe
          wrote last edited by
          #4

          @stefano I wonder why cant you just install extra bandwidth from the AppStore 🍎 😜

          stefano@mastodon.bsd.cafeS 1 Reply Last reply
          0
          • acirep@mastodon.bsd.cafeA acirep@mastodon.bsd.cafe

            @stefano I wonder why cant you just install extra bandwidth from the AppStore 🍎 😜

            stefano@mastodon.bsd.cafeS This user is from outside of this forum
            stefano@mastodon.bsd.cafeS This user is from outside of this forum
            stefano@mastodon.bsd.cafe
            wrote last edited by
            #5

            @acirep "the best bandwidth ever!"

            acirep@mastodon.bsd.cafeA 1 Reply Last reply
            0
            • stefano@mastodon.bsd.cafeS stefano@mastodon.bsd.cafe

              @acirep "the best bandwidth ever!"

              acirep@mastodon.bsd.cafeA This user is from outside of this forum
              acirep@mastodon.bsd.cafeA This user is from outside of this forum
              acirep@mastodon.bsd.cafe
              wrote last edited by
              #6

              @stefano "AI enabled fully on blockchain and for free"

              1 Reply Last reply
              0
              • stefano@mastodon.bsd.cafeS This user is from outside of this forum
                stefano@mastodon.bsd.cafeS This user is from outside of this forum
                stefano@mastodon.bsd.cafe
                wrote last edited by
                #7

                @h4890 True. It's our task and "duty" to show them how things really are.

                1 Reply Last reply
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