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What's the most common complaint I've heard about Linux?

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  • linux_in_a_bit@infosec.exchangeL linux_in_a_bit@infosec.exchange

    What's the most common complaint I've heard about Linux?

    Not the installation process.
    Not finding a distro.
    Not getting programs to work.
    Not troubleshooting.
    Not hardware compatibility.

    The most common complaint about Linux I've seen is this:
    For a normal computer user, asking for help is just about impossible.

    They ask a simple question and:
    People respond "Did you Google it?"
    People complain that the question wasn't asked "correctly".
    People respond "RTFM"
    People get mad??? at them for making an easy mistake.

    We can't expect normal people to know to, or even know how to deal with any of that stuff.

    Search engines these days are awful, manuals are hard to read for most people (especially stuff like ArchWiki), and normal people make mistakes we think are easily avoidable.

    The solution to making Linux more popular is not ruthless promotion. The solution is to actually help the people who are trying to use it.

    #Linux

    kyonshi@dice.campK This user is from outside of this forum
    kyonshi@dice.campK This user is from outside of this forum
    kyonshi@dice.camp
    wrote last edited by
    #81

    @Linux_in_a_Bit one hack I found was not to ask how to do something, but where to find an answer in the manual.
    Often the people who normally would go rtfm can't find it either and someone actually gives the answer.

    1 Reply Last reply
    0
    • linux_in_a_bit@infosec.exchangeL linux_in_a_bit@infosec.exchange

      What's the most common complaint I've heard about Linux?

      Not the installation process.
      Not finding a distro.
      Not getting programs to work.
      Not troubleshooting.
      Not hardware compatibility.

      The most common complaint about Linux I've seen is this:
      For a normal computer user, asking for help is just about impossible.

      They ask a simple question and:
      People respond "Did you Google it?"
      People complain that the question wasn't asked "correctly".
      People respond "RTFM"
      People get mad??? at them for making an easy mistake.

      We can't expect normal people to know to, or even know how to deal with any of that stuff.

      Search engines these days are awful, manuals are hard to read for most people (especially stuff like ArchWiki), and normal people make mistakes we think are easily avoidable.

      The solution to making Linux more popular is not ruthless promotion. The solution is to actually help the people who are trying to use it.

      #Linux

      nawanp@fe.disroot.orgN This user is from outside of this forum
      nawanp@fe.disroot.orgN This user is from outside of this forum
      nawanp@fe.disroot.org
      wrote last edited by
      #82

      Who are normal computer users? This is a genuine question. Don't forget that non-normal computer users don't magically know the answers to all your questions. They search, read the ArchWiki, and draw on past experiences.

      #linux

      patricos@mastodon.socialP clew@ecoevo.socialC 2 Replies Last reply
      0
      • linux_in_a_bit@infosec.exchangeL linux_in_a_bit@infosec.exchange

        What's the most common complaint I've heard about Linux?

        Not the installation process.
        Not finding a distro.
        Not getting programs to work.
        Not troubleshooting.
        Not hardware compatibility.

        The most common complaint about Linux I've seen is this:
        For a normal computer user, asking for help is just about impossible.

        They ask a simple question and:
        People respond "Did you Google it?"
        People complain that the question wasn't asked "correctly".
        People respond "RTFM"
        People get mad??? at them for making an easy mistake.

        We can't expect normal people to know to, or even know how to deal with any of that stuff.

        Search engines these days are awful, manuals are hard to read for most people (especially stuff like ArchWiki), and normal people make mistakes we think are easily avoidable.

        The solution to making Linux more popular is not ruthless promotion. The solution is to actually help the people who are trying to use it.

        #Linux

        w6kme@mastodon.radioW This user is from outside of this forum
        w6kme@mastodon.radioW This user is from outside of this forum
        w6kme@mastodon.radio
        wrote last edited by
        #83

        @Linux_in_a_Bit I'll be honest...as a complete 100% Linux user now, I put it off for decades because of being crapped on as a newbie. The advent of Mint finally let me make the switch and still get work done while I figured things our for myself. That, and never looking at Reddit for advice.

        1 Reply Last reply
        0
        • nawanp@fe.disroot.orgN nawanp@fe.disroot.org

          Who are normal computer users? This is a genuine question. Don't forget that non-normal computer users don't magically know the answers to all your questions. They search, read the ArchWiki, and draw on past experiences.

          #linux

          patricos@mastodon.socialP This user is from outside of this forum
          patricos@mastodon.socialP This user is from outside of this forum
          patricos@mastodon.social
          wrote last edited by
          #84

          @nawanp @Linux_in_a_Bit i found out that somekind of limit is: have you ever changed the devices operating system? There are a lot of people who have never opened BIOS or UEFI to change boot settings. Installing new system is not hard these days. Click Ok and move on right? But that seems to be some form of devision of "user category"... if that made any sense ?

          1 Reply Last reply
          0
          • linux_in_a_bit@infosec.exchangeL linux_in_a_bit@infosec.exchange

            What's the most common complaint I've heard about Linux?

            Not the installation process.
            Not finding a distro.
            Not getting programs to work.
            Not troubleshooting.
            Not hardware compatibility.

            The most common complaint about Linux I've seen is this:
            For a normal computer user, asking for help is just about impossible.

            They ask a simple question and:
            People respond "Did you Google it?"
            People complain that the question wasn't asked "correctly".
            People respond "RTFM"
            People get mad??? at them for making an easy mistake.

            We can't expect normal people to know to, or even know how to deal with any of that stuff.

            Search engines these days are awful, manuals are hard to read for most people (especially stuff like ArchWiki), and normal people make mistakes we think are easily avoidable.

            The solution to making Linux more popular is not ruthless promotion. The solution is to actually help the people who are trying to use it.

            #Linux

            the_turtle@mastodon.sdf.orgT This user is from outside of this forum
            the_turtle@mastodon.sdf.orgT This user is from outside of this forum
            the_turtle@mastodon.sdf.org
            wrote last edited by
            #85

            @Linux_in_a_Bit some of the techbros also have wildly-wrong ideas about how guys on github actually document their code, oe executables.

            1 Reply Last reply
            0
            • linux_in_a_bit@infosec.exchangeL linux_in_a_bit@infosec.exchange

              What's the most common complaint I've heard about Linux?

              Not the installation process.
              Not finding a distro.
              Not getting programs to work.
              Not troubleshooting.
              Not hardware compatibility.

              The most common complaint about Linux I've seen is this:
              For a normal computer user, asking for help is just about impossible.

              They ask a simple question and:
              People respond "Did you Google it?"
              People complain that the question wasn't asked "correctly".
              People respond "RTFM"
              People get mad??? at them for making an easy mistake.

              We can't expect normal people to know to, or even know how to deal with any of that stuff.

              Search engines these days are awful, manuals are hard to read for most people (especially stuff like ArchWiki), and normal people make mistakes we think are easily avoidable.

              The solution to making Linux more popular is not ruthless promotion. The solution is to actually help the people who are trying to use it.

              #Linux

              patnat@social.tchncs.deP This user is from outside of this forum
              patnat@social.tchncs.deP This user is from outside of this forum
              patnat@social.tchncs.de
              wrote last edited by
              #86

              @Linux_in_a_Bit Oh, shaming people into using Linux, trolling, laughing at them and being an arsehole to new users does not help?

              That's certainly news for some noble knights fighting the "good cause" here.

              Just be helpful and nice to each other.

              If you have nothing helpful to say, don't say anything.

              1 Reply Last reply
              0
              • pikesley@mastodon.me.ukP pikesley@mastodon.me.uk

                @deathkitten @CedC go for it, the notion that an LLM has an internal representation of *anything* is, um, crackpot at best tbh

                pikesley@mastodon.me.ukP This user is from outside of this forum
                pikesley@mastodon.me.ukP This user is from outside of this forum
                pikesley@mastodon.me.uk
                wrote last edited by
                #87

                @deathkitten @CedC did you find those papers mate?

                cedc@diaspodon.frC 1 Reply Last reply
                0
                • linux_in_a_bit@infosec.exchangeL linux_in_a_bit@infosec.exchange

                  What's the most common complaint I've heard about Linux?

                  Not the installation process.
                  Not finding a distro.
                  Not getting programs to work.
                  Not troubleshooting.
                  Not hardware compatibility.

                  The most common complaint about Linux I've seen is this:
                  For a normal computer user, asking for help is just about impossible.

                  They ask a simple question and:
                  People respond "Did you Google it?"
                  People complain that the question wasn't asked "correctly".
                  People respond "RTFM"
                  People get mad??? at them for making an easy mistake.

                  We can't expect normal people to know to, or even know how to deal with any of that stuff.

                  Search engines these days are awful, manuals are hard to read for most people (especially stuff like ArchWiki), and normal people make mistakes we think are easily avoidable.

                  The solution to making Linux more popular is not ruthless promotion. The solution is to actually help the people who are trying to use it.

                  #Linux

                  thorsdayschild@mastodon.nzT This user is from outside of this forum
                  thorsdayschild@mastodon.nzT This user is from outside of this forum
                  thorsdayschild@mastodon.nz
                  wrote last edited by
                  #88

                  @Linux_in_a_Bit
                  Lots of interesting replies here - some that are encouraging, some, well, not so much. I have been wanting to take the plunge for over a year now, but have zero skills.
                  Now I have an old laptop which I will play with first, and if I brick it I’ll leave my pc alone.

                  E 1 Reply Last reply
                  0
                  • thorsdayschild@mastodon.nzT thorsdayschild@mastodon.nz

                    @Linux_in_a_Bit
                    Lots of interesting replies here - some that are encouraging, some, well, not so much. I have been wanting to take the plunge for over a year now, but have zero skills.
                    Now I have an old laptop which I will play with first, and if I brick it I’ll leave my pc alone.

                    E This user is from outside of this forum
                    E This user is from outside of this forum
                    eigen@mattstodon.panar.ooo
                    wrote last edited by
                    #89

                    @ThorsdaysChild @Linux_in_a_Bit feel free to ask for help (though I dunno how efficient it'll be over mastodon 😛)

                    thorsdayschild@mastodon.nzT 1 Reply Last reply
                    0
                    • linux_in_a_bit@infosec.exchangeL linux_in_a_bit@infosec.exchange

                      What's the most common complaint I've heard about Linux?

                      Not the installation process.
                      Not finding a distro.
                      Not getting programs to work.
                      Not troubleshooting.
                      Not hardware compatibility.

                      The most common complaint about Linux I've seen is this:
                      For a normal computer user, asking for help is just about impossible.

                      They ask a simple question and:
                      People respond "Did you Google it?"
                      People complain that the question wasn't asked "correctly".
                      People respond "RTFM"
                      People get mad??? at them for making an easy mistake.

                      We can't expect normal people to know to, or even know how to deal with any of that stuff.

                      Search engines these days are awful, manuals are hard to read for most people (especially stuff like ArchWiki), and normal people make mistakes we think are easily avoidable.

                      The solution to making Linux more popular is not ruthless promotion. The solution is to actually help the people who are trying to use it.

                      #Linux

                      laurence@u3a.socialL This user is from outside of this forum
                      laurence@u3a.socialL This user is from outside of this forum
                      laurence@u3a.social
                      wrote last edited by
                      #90
                      @Linux_in_a_Bit That's not my experience. I first tried Linux (Zorin 😎 in 2014 when XP went EOL. I then tried Ubuntu Mate but settled on using plain Ubuntu (LTS) for 8 years till 2022 when I returned to Windows (10 now 11). I never saw or read any manual, but the support from the Ubuntu One community was outstanding. ItsFoss was also extremely helpful. If they ever fix the Snap package manager I might return.
                      1 Reply Last reply
                      0
                      • cedc@diaspodon.frC cedc@diaspodon.fr

                        @deathkitten
                        You are going to make me soud like an AI fan, which is not the case, but your statement is incorrect.

                        Yes AI is a prédiction engine, but so are we.

                        If you make a llm play chess, which is not what it has been trained for, we now have proof that it _does_ create an internal representation of the board and its pieces event if it is not supposed to "know" the rules.

                        1/2

                        shadowfals@toot.catS This user is from outside of this forum
                        shadowfals@toot.catS This user is from outside of this forum
                        shadowfals@toot.cat
                        wrote last edited by
                        #91

                        @CedC sounded like an AI fan in your first post. Block.

                        People need to be able to trust each other to get and give technical help that can affect quality of living.

                        Trust is broken when someone in the conversation tries to promote chatbots and bullshit coding programs in lieu of the understanding, sympathy, and patience requested in the top of the thread.

                        1 Reply Last reply
                        0
                        • linux_in_a_bit@infosec.exchangeL linux_in_a_bit@infosec.exchange

                          What's the most common complaint I've heard about Linux?

                          Not the installation process.
                          Not finding a distro.
                          Not getting programs to work.
                          Not troubleshooting.
                          Not hardware compatibility.

                          The most common complaint about Linux I've seen is this:
                          For a normal computer user, asking for help is just about impossible.

                          They ask a simple question and:
                          People respond "Did you Google it?"
                          People complain that the question wasn't asked "correctly".
                          People respond "RTFM"
                          People get mad??? at them for making an easy mistake.

                          We can't expect normal people to know to, or even know how to deal with any of that stuff.

                          Search engines these days are awful, manuals are hard to read for most people (especially stuff like ArchWiki), and normal people make mistakes we think are easily avoidable.

                          The solution to making Linux more popular is not ruthless promotion. The solution is to actually help the people who are trying to use it.

                          #Linux

                          newpa_hasai@mastodon.socialN This user is from outside of this forum
                          newpa_hasai@mastodon.socialN This user is from outside of this forum
                          newpa_hasai@mastodon.social
                          wrote last edited by
                          #92

                          @Linux_in_a_Bit The biggest problem with getting people to use linux is people like you pre-emptively yelling at all linux users to never suggest anything or try to help.

                          1 Reply Last reply
                          0
                          • pikesley@mastodon.me.ukP pikesley@mastodon.me.uk

                            @deathkitten @CedC did you find those papers mate?

                            cedc@diaspodon.frC This user is from outside of this forum
                            cedc@diaspodon.frC This user is from outside of this forum
                            cedc@diaspodon.fr
                            wrote last edited by
                            #93

                            @pikesley @deathkitten

                            This is a good start:

                            A general-purpose language model is capable of playing at a fairly good level (>1750 Elo) by exploiting its native capabilities, as Matthieu Acher shows on his blog:
                            https://blog.mathieuacher.com/GPTsChessEloRatingLegalMoves/

                            cedc@diaspodon.frC 1 Reply Last reply
                            0
                            • cedc@diaspodon.frC cedc@diaspodon.fr

                              @pikesley @deathkitten

                              This is a good start:

                              A general-purpose language model is capable of playing at a fairly good level (>1750 Elo) by exploiting its native capabilities, as Matthieu Acher shows on his blog:
                              https://blog.mathieuacher.com/GPTsChessEloRatingLegalMoves/

                              cedc@diaspodon.frC This user is from outside of this forum
                              cedc@diaspodon.frC This user is from outside of this forum
                              cedc@diaspodon.fr
                              wrote last edited by
                              #94

                              @pikesley @deathkitten

                              LLMs can develop internal representations that enable forms of emergent reasoning, even if imperfect:
                              • Othello-GPT: the model reconstructs the state of the board without explicit supervision, see https://arxiv.org/abs/2210.13382
                              • Chess & LLMs (2024): GPT-4 achieves ~1700 Elo with structured prompts, see https://arxiv.org/abs/2403.15498

                              1 Reply Last reply
                              0
                              • E eigen@mattstodon.panar.ooo

                                @ThorsdaysChild @Linux_in_a_Bit feel free to ask for help (though I dunno how efficient it'll be over mastodon 😛)

                                thorsdayschild@mastodon.nzT This user is from outside of this forum
                                thorsdayschild@mastodon.nzT This user is from outside of this forum
                                thorsdayschild@mastodon.nz
                                wrote last edited by
                                #95

                                @eigen Thanks, i will. 🙂@Linux_in_a_Bit

                                1 Reply Last reply
                                0
                                • linux_in_a_bit@infosec.exchangeL linux_in_a_bit@infosec.exchange

                                  What's the most common complaint I've heard about Linux?

                                  Not the installation process.
                                  Not finding a distro.
                                  Not getting programs to work.
                                  Not troubleshooting.
                                  Not hardware compatibility.

                                  The most common complaint about Linux I've seen is this:
                                  For a normal computer user, asking for help is just about impossible.

                                  They ask a simple question and:
                                  People respond "Did you Google it?"
                                  People complain that the question wasn't asked "correctly".
                                  People respond "RTFM"
                                  People get mad??? at them for making an easy mistake.

                                  We can't expect normal people to know to, or even know how to deal with any of that stuff.

                                  Search engines these days are awful, manuals are hard to read for most people (especially stuff like ArchWiki), and normal people make mistakes we think are easily avoidable.

                                  The solution to making Linux more popular is not ruthless promotion. The solution is to actually help the people who are trying to use it.

                                  #Linux

                                  meadow@lgbtqia.spaceM This user is from outside of this forum
                                  meadow@lgbtqia.spaceM This user is from outside of this forum
                                  meadow@lgbtqia.space
                                  wrote last edited by
                                  #96

                                  @Linux_in_a_Bit
                                  My first foray into Linux was 12 years ago. Those responses and related gatekeeping are why I never became passionate about Linux. Too many who are have become elitist twats.

                                  I like Linux. I have no intention of switching to anything else anytime soon. But if I choose an OS based on the behaviors of the fans, I'd choose Windows every time, and I hate windows.

                                  Some Linux users make me dislike being a Linux user.

                                  1 Reply Last reply
                                  0
                                  • linux_in_a_bit@infosec.exchangeL linux_in_a_bit@infosec.exchange

                                    What's the most common complaint I've heard about Linux?

                                    Not the installation process.
                                    Not finding a distro.
                                    Not getting programs to work.
                                    Not troubleshooting.
                                    Not hardware compatibility.

                                    The most common complaint about Linux I've seen is this:
                                    For a normal computer user, asking for help is just about impossible.

                                    They ask a simple question and:
                                    People respond "Did you Google it?"
                                    People complain that the question wasn't asked "correctly".
                                    People respond "RTFM"
                                    People get mad??? at them for making an easy mistake.

                                    We can't expect normal people to know to, or even know how to deal with any of that stuff.

                                    Search engines these days are awful, manuals are hard to read for most people (especially stuff like ArchWiki), and normal people make mistakes we think are easily avoidable.

                                    The solution to making Linux more popular is not ruthless promotion. The solution is to actually help the people who are trying to use it.

                                    #Linux

                                    jpaskaruk@growers.socialJ This user is from outside of this forum
                                    jpaskaruk@growers.socialJ This user is from outside of this forum
                                    jpaskaruk@growers.social
                                    wrote last edited by
                                    #97

                                    @Linux_in_a_Bit I make it known to everyone I know that if and when they are ready to try out Linux, I am available as their on-call nerd anytime they run into trouble.

                                    Very few takers. I did introduce some musician friends to #Zynthian and they bought one, but that's just cause it's an amazing project/product. They (musical couple) are now running Linux on one of their PCs, but they didn't need to ask for help lol

                                    1 Reply Last reply
                                    0
                                    • linux_in_a_bit@infosec.exchangeL linux_in_a_bit@infosec.exchange

                                      What's the most common complaint I've heard about Linux?

                                      Not the installation process.
                                      Not finding a distro.
                                      Not getting programs to work.
                                      Not troubleshooting.
                                      Not hardware compatibility.

                                      The most common complaint about Linux I've seen is this:
                                      For a normal computer user, asking for help is just about impossible.

                                      They ask a simple question and:
                                      People respond "Did you Google it?"
                                      People complain that the question wasn't asked "correctly".
                                      People respond "RTFM"
                                      People get mad??? at them for making an easy mistake.

                                      We can't expect normal people to know to, or even know how to deal with any of that stuff.

                                      Search engines these days are awful, manuals are hard to read for most people (especially stuff like ArchWiki), and normal people make mistakes we think are easily avoidable.

                                      The solution to making Linux more popular is not ruthless promotion. The solution is to actually help the people who are trying to use it.

                                      #Linux

                                      nieuemma@mastodon.deN This user is from outside of this forum
                                      nieuemma@mastodon.deN This user is from outside of this forum
                                      nieuemma@mastodon.de
                                      wrote last edited by
                                      #98

                                      @Linux_in_a_Bit I would love to help folk with Linux, but nobody I know in person cares to switch.

                                      lettosprey@tech.lgbtL 1 Reply Last reply
                                      0
                                      • brouhaha@mastodon.socialB brouhaha@mastodon.social

                                        @Linux_in_a_Bit
                                        None of us were born experts on Linux, or on any aspect of computing. We all had to learn it, though our individual paths varied. Perhaps some of us have forgotten how frustrating that was at times.
                                        Saying RTFM in a smug and condescending way benefits no one.

                                        drdirtbag@mountains.socialD This user is from outside of this forum
                                        drdirtbag@mountains.socialD This user is from outside of this forum
                                        drdirtbag@mountains.social
                                        wrote last edited by
                                        #99

                                        @brouhaha @Linux_in_a_Bit
                                        "Saying RTFM in a smug and condescending way benefits no one."

                                        True. I was raised in the Old Culture, in which it was a Mortal Sin to ask a question if the answer could conceivably be found in any existing documentation. Greybeards, some of whom had written that documentation, used this belief to dismiss newcomers. Some, like Ulrich Drepper and Linus Torvalds, used it to abuse others as supplemental pay. RTFM will be tough to get past.

                                        brouhaha@mastodon.socialB goodnewsgreyshoes@mastodon.artG 2 Replies Last reply
                                        0
                                        • drdirtbag@mountains.socialD drdirtbag@mountains.social

                                          @brouhaha @Linux_in_a_Bit
                                          "Saying RTFM in a smug and condescending way benefits no one."

                                          True. I was raised in the Old Culture, in which it was a Mortal Sin to ask a question if the answer could conceivably be found in any existing documentation. Greybeards, some of whom had written that documentation, used this belief to dismiss newcomers. Some, like Ulrich Drepper and Linus Torvalds, used it to abuse others as supplemental pay. RTFM will be tough to get past.

                                          brouhaha@mastodon.socialB This user is from outside of this forum
                                          brouhaha@mastodon.socialB This user is from outside of this forum
                                          brouhaha@mastodon.social
                                          wrote last edited by
                                          #100

                                          @drdirtbag @Linux_in_a_Bit
                                          Saying RTFM is perhaps reasonable when coherent, well organized documentation exists. That was true of some commercial operating systems, and even arguably BSD. When I first started using BSD, in 1984, I had a printed set of manuals that was fairly good. Documentation for Windows, MacOS, and Linux is far less complete, coherent, or organized, so a new user, told RTFM, can not really be expected to find useful information.
                                          (Also, enshittification of search results.)

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