Please @tindie - talk to us!
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@ahnlak @tindie To be clear, we all know shit happens.
I am sure many of us have "been there, and done that" and that can mean sat on the cold floor of a data centre with a laptop, panicking. I definitely have. It is a scary time.
But what customers, and users, need is some sense of "WTF is happening" and some sense of "We are working on it" and even a vague "when you expect it will be back". The latter being the hardest, I know.
Tindie saying fuck all is bad. Very bad.
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@ahnlak @tindie To be clear, we all know shit happens.
I am sure many of us have "been there, and done that" and that can mean sat on the cold floor of a data centre with a laptop, panicking. I definitely have. It is a scary time.
But what customers, and users, need is some sense of "WTF is happening" and some sense of "We are working on it" and even a vague "when you expect it will be back". The latter being the hardest, I know.
Tindie saying fuck all is bad. Very bad.
@revk @tindie it's not helped by the fact that all their blog and community spaces are in the same state (I'm assuming on the same backend)
As you say, stuff breaks all the time, but given they *have* non-website channels (here, instagram, bsky, farcebook even) it's a shame they can't manage to put out *anything* on *any* of them.
Then again, I've no idea - maybe it's a one-man band and he's in bed with a cold.
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Please @tindie - talk to us!
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R relay@relay.infosec.exchange shared this topic
