well, here's a wacky one.
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well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
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well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
@davidgerard well you know, the price of memory...
fucking hell though, it's like they want to ruin their reputation.
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well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
@davidgerard wtf?!
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@Numerfolt oh yes
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@davidgerard well you know, the price of memory...
fucking hell though, it's like they want to ruin their reputation.
@dysfun we're enterprise, we don't need no stinkin reputation
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@dysfun we're enterprise, we don't need no stinkin reputation
@davidgerard m'learned friend tends not to be swayed by such arguments
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well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
@davidgerard imagine that: Lenovo building an entire data center entirely out of stolen parts from serviced laptops! It's genius! Not even Scam Altman would have thought of that one!
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well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
I always downgrade equipment to the status I received it when I send it in for repair. Back in my sysop days we had several systems revert to shipping configuration over the years.
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I always downgrade equipment to the status I received it when I send it in for repair. Back in my sysop days we had several systems revert to shipping configuration over the years.
@resuna i didn't add a thing to this laptop though!
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@resuna i didn't add a thing to this laptop though!
@davidgerard @resuna Do you have the original order record? It should record that. How about the box it came in?
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@davidgerard @resuna Do you have the original order record? It should record that. How about the box it came in?
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well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
@davidgerard That sounds awful and very illegal
(they say, knowing that shameless companies never care about what's illegal if it suits them)
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well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
@davidgerard What was the failure that needed repair? Did you get back a repaired laptop or a replacement?
In other words, do this looks intentional (either by the organization or employee theft) or could this be accidental?
I'll mention the adventure to my social circles and advise that anyone needing to send back a laptop for repair add a post-it saying "I have records if you steal my RAM you will get caught" -
well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
@davidgerard wtf!? Are they taking - can they take? - *memory from devices* for data centres? At least, that's where my mind immediately went. Is that where we're at??
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@davidgerard wtf!? Are they taking - can they take? - *memory from devices* for data centres? At least, that's where my mind immediately went. Is that where we're at??
No, but consumer grade RAM is becoming more valuable due to production being* syphoned into data centre grade RAM.
*future tense, the price rises are mostly market speculation currently.
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well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
@davidgerard man, when I posted the first warning signs I heard about this, a lot of people didn’t believe it could really be happening. But I certainly believe you that you know how many GB your laptop had before repair. This is #%^* dire. https://infosec.exchange/@0xabad1dea/115768580439044230
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@davidgerard wtf!? Are they taking - can they take? - *memory from devices* for data centres? At least, that's where my mind immediately went. Is that where we're at??
@clickhere @davidgerard Nature, ahh, finds a way.
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well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
@davidgerard no, i've been a lenovo enterprise customer for 7 years, never one issue. i've only had to send one machine back for a faulty psu, but it came back as it was supposed to.
other repairs throughout the years were done by the on-prem techs who swap parts out on the fly. so far no issues.
hope you can get it resolved. doesn't sound like a normal occurrence, but still unfortunate
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well, here's a wacky one. My 32GB Lenovo went back for a warranty repair in January. I finally noticed this last night - no wonder I've been running out of memory.
Chatting to the live service, their records say it's a 16GB machine, mate!
It was certainly 32GB when I got it, and I even have the syslog of installation in Nov 2024 saying it's got 32GB.
Anyone else had Lenovo try to pull something similar?
also, they don't and *can't* email you the chat logs. Odd as they're material to the case. I'll be GDPRing those I think.
@davidgerard https://support.lenovo.com/ should be able to pull up the ass build specifications based on the serial number. And in a warrenty situation it does make sense that they will rebuild it as the specifications internally have stated. So any consumer upgrades after the fact can get messed up.
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@davidgerard man, when I posted the first warning signs I heard about this, a lot of people didn’t believe it could really be happening. But I certainly believe you that you know how many GB your laptop had before repair. This is #%^* dire. https://infosec.exchange/@0xabad1dea/115768580439044230
@0xabad1dea @davidgerard if this is the case the practice making its way to someone as large as Lenovo is extremely worrying
