Long shot but does anyone else have parents using btinternet.com for their emails?
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@afewbugs I seldom use the browser I’m afraid. Can you not get him set up with a mail client app?
@christineburns I wish I could, but no. It's been hard enough switching them over from Windows to Mint, my Mum has given up even trying to engage with technology and my Dad is really struggling with everything being in different places and looking different. He couldn't cope with accessing email in a different way to what he's used to.
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Long shot but does anyone else have parents using btinternet.com for their emails? My Dad keeps accidentally blocking emails from me and my brother (and the local council, and the Ramblers Association...) and he's clearly clicking on something when he opens them but we can't figure out what he's doing to tell him how to stop doing it. He only uses email in the browser. Has anyone else come across this issue before?
@afewbugs Look for keyboard shortcuts. I use primarily Mozilla but when I accidentally misflag or misclassify an email is with the shortcuts, ex. typing in the wrong window or just accidentally pressing a key.
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@afewbugs Look for keyboard shortcuts. I use primarily Mozilla but when I accidentally misflag or misclassify an email is with the shortcuts, ex. typing in the wrong window or just accidentally pressing a key.
@dermoth thank you
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Long shot but does anyone else have parents using btinternet.com for their emails? My Dad keeps accidentally blocking emails from me and my brother (and the local council, and the Ramblers Association...) and he's clearly clicking on something when he opens them but we can't figure out what he's doing to tell him how to stop doing it. He only uses email in the browser. Has anyone else come across this issue before?
@afewbugs is he maybe just hitting move to spam? There's a good chance that would block you; tho there is a block sender item in the 'more' menu.
I'd also wonder if there is a keyboard shortcut for that.
I finally managed to persuade my dad off that platform a couple of years back after he got hacked badly (a script that emailed everyone in his address book asking for help, redirecting replies to some other address, and deleting all his contacts) - so can't directly check any more. But the spam one seems most likely. He'd delete mail to keep his inbox empty, and if you select mails to delete, the spam button is the X right next to the bin; I found mails he'd moved to spam a few times
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Long shot but does anyone else have parents using btinternet.com for their emails? My Dad keeps accidentally blocking emails from me and my brother (and the local council, and the Ramblers Association...) and he's clearly clicking on something when he opens them but we can't figure out what he's doing to tell him how to stop doing it. He only uses email in the browser. Has anyone else come across this issue before?
@afewbugs I do know that BT has their own anti-spam block list, which is a pain when all the usual block lists say your mail server is clean, but BT still say it is a spammer.
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Long shot but does anyone else have parents using btinternet.com for their emails? My Dad keeps accidentally blocking emails from me and my brother (and the local council, and the Ramblers Association...) and he's clearly clicking on something when he opens them but we can't figure out what he's doing to tell him how to stop doing it. He only uses email in the browser. Has anyone else come across this issue before?
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@afewbugs I do know that BT has their own anti-spam block list, which is a pain when all the usual block lists say your mail server is clean, but BT still say it is a spammer.
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Long shot but does anyone else have parents using btinternet.com for their emails? My Dad keeps accidentally blocking emails from me and my brother (and the local council, and the Ramblers Association...) and he's clearly clicking on something when he opens them but we can't figure out what he's doing to tell him how to stop doing it. He only uses email in the browser. Has anyone else come across this issue before?
Can you reconfigure the toolbar?
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@christineburns I wish I could, but no. It's been hard enough switching them over from Windows to Mint, my Mum has given up even trying to engage with technology and my Dad is really struggling with everything being in different places and looking different. He couldn't cope with accessing email in a different way to what he's used to.
@afewbugs @christineburns if it’s on the web I’d log in regularly yourself and move rhe misfiled stuff back out of spam as a short term measure
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@afewbugs @christineburns if it’s on the web I’d log in regularly yourself and move rhe misfiled stuff back out of spam as a short term measure
@davidbcohen @christineburns I do feel a bit weird doing this I'll be honest. He has given me his passwords and said he's happy for me to look in his email but honestly the idea make me really uncomfortable. But I might have to start doing that
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@davidbcohen @christineburns I do feel a bit weird doing this I'll be honest. He has given me his passwords and said he's happy for me to look in his email but honestly the idea make me really uncomfortable. But I might have to start doing that
@davidbcohen @christineburns I'm also a bit concerned if I start that I'm going to become my parents' social secretary screening their emails for them, as well as the family's IT support department
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@davidbcohen @christineburns I'm also a bit concerned if I start that I'm going to become my parents' social secretary screening their emails for them, as well as the family's IT support department
@afewbugs @christineburns I get you, but you can probably screen the spammed mail without reading it all. Just until you have retrained him on not using the spam button.
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