On a scale from 1-10, my hatred for AI-based support is at 1000.

[randahl@mastodon.social]

On a scale from 1-10, my hatred for AI-based support is at 1000.

I use Storyblocks for stock video and I found a bug in their AI, so I sent them a chat message.

Instead of a human answering, an AI system replied, that I could submit my report to it. So I wrote a bug report to it, but then the AI replied that it was NOT capable of handling the bug report, but I could contact them by mail. So I wrote the mail… and who replies? The AI agent which already failed — now giving me a new bogus answer.

[skaifyomonul@mastodon.social]

@randahl This AI is just wasting energy for making life worse. It defines today to saying Loose-Loose.

[nop2net@mastodon.social]

@randahl Lol, what did you expect then?

[rozeboosje@masto.ai]

@randahl ThE Ai fAiLs AnD sHe AtTaCkS tHe HaRdWaRe. TyPiCaL.

[liebach@mastodon.art]

@randahl Today I wrote at an LLM the same question in 3 different ways, before it understood. The machines are no helping us, but we need to shepherd the machine towards performing something that looks like help. It's pathetic.

[dennis_melhede@holos.melhede.net]

@randahl@mastodon.social I hope the floor (in the gif) was also meant to be destroyed

[werdenfels@troet.cafe]

@randahl it's more and more difficult to reach a real person.
I do most things on-line, web interfaces being perfectly ok for me. But if I have a REAL problem and there's a phone number, I expect help from a real person and not an idiotic computer voice.