Ed Zitron's a fantastic journalist, capable of turning a close read of AI companies' balance-sheets into an incandescent, exquisitely informed, eye-wateringly profane rant:
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Ed Zitron's a fantastic journalist, capable of turning a close read of AI companies' balance-sheets into an incandescent, exquisitely informed, eye-wateringly profane rant:
The AI Bubble Is An Information War
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Ed Zitron's Where's Your Ed At (www.wheresyoured.at)
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If you'd like an essay-formatted version of this thread to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:
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Ed Zitron's a fantastic journalist, capable of turning a close read of AI companies' balance-sheets into an incandescent, exquisitely informed, eye-wateringly profane rant:
The AI Bubble Is An Information War
Editor's Note: Apologies if you received this email twice - we had an issue with our mail server that meant it was hitting spam in many cases! Hi! If you like this piece and want to support my work, please subscribe to my premium newsletter. It’s $70 a year,
Ed Zitron's Where's Your Ed At (www.wheresyoured.at)
--
If you'd like an essay-formatted version of this thread to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:
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That's "Ed, the financial sleuth." But Ed has another persona, one we don't get nearly enough of, which I delight in: "Ed the stunt journalist." For example, in 2024, Ed bought Amazon's bestselling laptop, "a $238 Acer Aspire 1 with a four-year-old Celeron N4500 Processor, 4GB of DDR4 RAM, and 128GB of slow eMMC storage" and wrote about the experience of using the internet with this popular, terrible machine:
https://www.wheresyoured.at/never-forgive-them/
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That's "Ed, the financial sleuth." But Ed has another persona, one we don't get nearly enough of, which I delight in: "Ed the stunt journalist." For example, in 2024, Ed bought Amazon's bestselling laptop, "a $238 Acer Aspire 1 with a four-year-old Celeron N4500 Processor, 4GB of DDR4 RAM, and 128GB of slow eMMC storage" and wrote about the experience of using the internet with this popular, terrible machine:
https://www.wheresyoured.at/never-forgive-them/
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It sucked, of course, but it sucked in a way that the median tech-informed web user has never experienced. Not only was this machine dramatically underpowered, but its defaults were set to accept all manner of CPU-consuming, screen-filling ad garbage and bloatware.
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It sucked, of course, but it sucked in a way that the median tech-informed web user has never experienced. Not only was this machine dramatically underpowered, but its defaults were set to accept all manner of CPU-consuming, screen-filling ad garbage and bloatware.
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If you or I had this machine, we would immediately hunt down all those settings and nuke them from orbit, but the kind of person who buys a $238 Acer Aspire from Amazon is unlikely to know how to do any of that and will suffer through it every day, forever.
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If you or I had this machine, we would immediately hunt down all those settings and nuke them from orbit, but the kind of person who buys a $238 Acer Aspire from Amazon is unlikely to know how to do any of that and will suffer through it every day, forever.
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Normally the "digital divide" refers to *access* to technology, but as access becomes less and less of an issue, the real divide is between people who know how to defend themselves from the cruel indifference of technology designers and people who are helpless before their enshittificatory gambits.
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To that, I will add: every news executive should be forced to consume the news in a stock browser with no adblock, no accessibility plugins, no Reader View, none of the add-ons that make reading the web bearable:
But in all honesty, I fear this would not make much of a difference, because I suspect that the people who oversee the design of modern news sites *don't care about the news at all*.
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To that, I will add: every news executive should be forced to consume the news in a stock browser with no adblock, no accessibility plugins, no Reader View, none of the add-ons that make reading the web bearable:
But in all honesty, I fear this would not make much of a difference, because I suspect that the people who oversee the design of modern news sites *don't care about the news at all*.
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They don't read the news, they don't consume the news. They *hate* the news. They view the news as a necessary evil within a wider gambit to deploy adware, malware, pop-ups, and auto-play video.
Rawdogging a Yahoo News article means fighting through a forest of pop-ups, pop-unders, autoplay video, interrupters, consent screens, modal dialogs, modeless dialogs - a blizzard of news-obscuring crapware that oozes contempt for the material it befogs.
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They don't read the news, they don't consume the news. They *hate* the news. They view the news as a necessary evil within a wider gambit to deploy adware, malware, pop-ups, and auto-play video.
Rawdogging a Yahoo News article means fighting through a forest of pop-ups, pop-unders, autoplay video, interrupters, consent screens, modal dialogs, modeless dialogs - a blizzard of news-obscuring crapware that oozes contempt for the material it befogs.
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Irrespective of the words and icons displayed in these DOM objects, they all carry the same message: "The news on this page *does not matter*."
The owners of news services view the news as a necessary evil. They aren't a news organization: they are an annoying pop-up and cookie-setting factory with an inconvenient, vestigial news entity attached to it. News exists on sufferance, and if it was possible to do away with it altogether, the owners would.
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Irrespective of the words and icons displayed in these DOM objects, they all carry the same message: "The news on this page *does not matter*."
The owners of news services view the news as a necessary evil. They aren't a news organization: they are an annoying pop-up and cookie-setting factory with an inconvenient, vestigial news entity attached to it. News exists on sufferance, and if it was possible to do away with it altogether, the owners would.
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That turns out to be the defining characteristic of work that is turned over to AI. Think of the rapid replacement of customer service call centers with AI. Long before companies shifted their customer service to AI chatbots, they shifted the work to overseas call centers where workers were prohibited from diverging from a script that made it all but impossible to resolve your problems:
https://pluralistic.net/2025/08/06/unmerchantable-substitute-goods/#customer-disservice
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That turns out to be the defining characteristic of work that is turned over to AI. Think of the rapid replacement of customer service call centers with AI. Long before companies shifted their customer service to AI chatbots, they shifted the work to overseas call centers where workers were prohibited from diverging from a script that made it all but impossible to resolve your problems:
https://pluralistic.net/2025/08/06/unmerchantable-substitute-goods/#customer-disservice
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These companies didn't want to do customer service in the first place, so they sent the work to India. Then, once it became possible to replace Indian call center workers who weren't allowed to solve your problems with chatbots that *couldn't* resolve your problems, they fired the Indian call center workers and replaced them with chatbots.
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These companies didn't want to do customer service in the first place, so they sent the work to India. Then, once it became possible to replace Indian call center workers who weren't allowed to solve your problems with chatbots that *couldn't* resolve your problems, they fired the Indian call center workers and replaced them with chatbots.
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Ironically, many of these chatbots turn out to be call center workers *pretending* to be chatbots (as the Indian tech joke goes, "AI stands for 'Absent Indians'"):
https://pluralistic.net/2024/01/29/pay-no-attention/#to-the-little-man-behind-the-curtain
"We used an AI to do this" is increasingly a way of saying, "We didn't want to do this in the first place and we don't care if it's done well."
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Ironically, many of these chatbots turn out to be call center workers *pretending* to be chatbots (as the Indian tech joke goes, "AI stands for 'Absent Indians'"):
https://pluralistic.net/2024/01/29/pay-no-attention/#to-the-little-man-behind-the-curtain
"We used an AI to do this" is increasingly a way of saying, "We didn't want to do this in the first place and we don't care if it's done well."
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That's why DOGE replaced the call center reps at US Customs and Immigration with a chatbot that tells you to read a PDF and then disconnects the call:
https://pluralistic.net/2026/02/06/doge-ball/#n-600
The Trump administration doesn't want to hear from immigrants who are trying to file their bewildering paperwork correctly.
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That's why DOGE replaced the call center reps at US Customs and Immigration with a chatbot that tells you to read a PDF and then disconnects the call:
https://pluralistic.net/2026/02/06/doge-ball/#n-600
The Trump administration doesn't want to hear from immigrants who are trying to file their bewildering paperwork correctly.
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Incorrect immigration paperwork is a feature, not a bug, since it can be refined into a pretext to kidnap someone, imprison them in a gulag long enough to line the pockets of a Beltway Bandit with a no-bid contract to operate an onshore black site, and then deport them to a country they have no connection with, generating a fat payout for another Beltway Bandit with the no-bid contract to fly kidnapped migrants to distant hellholes.
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Incorrect immigration paperwork is a feature, not a bug, since it can be refined into a pretext to kidnap someone, imprison them in a gulag long enough to line the pockets of a Beltway Bandit with a no-bid contract to operate an onshore black site, and then deport them to a country they have no connection with, generating a fat payout for another Beltway Bandit with the no-bid contract to fly kidnapped migrants to distant hellholes.
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If the purpose of a customer service department is to tell people to go fuck themselves, then a chatbot is obviously the most efficient way of delivering the service. It's not just that a chatbot charges less to tell people to go fuck themselves than a human being - the chatbot itself *means* "go fuck yourself." A chatbot is basically a "go fuck yourself" emoji. Perhaps this is why every AI icon looks like a butthole:
https://velvetshark.com/ai-company-logos-that-look-like-buttholes
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If the purpose of a customer service department is to tell people to go fuck themselves, then a chatbot is obviously the most efficient way of delivering the service. It's not just that a chatbot charges less to tell people to go fuck themselves than a human being - the chatbot itself *means* "go fuck yourself." A chatbot is basically a "go fuck yourself" emoji. Perhaps this is why every AI icon looks like a butthole:
https://velvetshark.com/ai-company-logos-that-look-like-buttholes
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It's no surprise that media bosses are enthusiastic about replacing writers with chatbots. They *hate* news and want it to go away. Outsourcing writing to AI is another way of devaluing it, adjacent to the enshittification that sees the news buried in popups, autoplays, consent dialogs, interrupters and the eleventy-million horrors that a stock browser with default settings will shove into your eyeballs on behalf of any webpage that demands them:
https://pluralistic.net/2024/05/07/treacherous-computing/#rewilding-the-internet
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It's no surprise that media bosses are enthusiastic about replacing writers with chatbots. They *hate* news and want it to go away. Outsourcing writing to AI is another way of devaluing it, adjacent to the enshittification that sees the news buried in popups, autoplays, consent dialogs, interrupters and the eleventy-million horrors that a stock browser with default settings will shove into your eyeballs on behalf of any webpage that demands them:
https://pluralistic.net/2024/05/07/treacherous-computing/#rewilding-the-internet
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Remember that summer reading list that Hearst distributed to newspapers around the country, which turned out to be stuffed with "hallucinated" titles? At first, the internet delighted in dunking on Marco Buscaglia, the writer whose byline the list ran under.
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Remember that summer reading list that Hearst distributed to newspapers around the country, which turned out to be stuffed with "hallucinated" titles? At first, the internet delighted in dunking on Marco Buscaglia, the writer whose byline the list ran under.
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But as 404 Media's Jason Koebler unearthed, Buscaglia had been set up to fail, tasked with writing most of a 64-page insert that would have normally been the work of *dozens* of writers, editors and fact checkers, all on his own:
When Hearst hires one freelancer to do the work of dozens, they are saying, "We do not give a shit about the quality of this work." It is literally impossible for any writer to produce something *good* under those conditions.
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But as 404 Media's Jason Koebler unearthed, Buscaglia had been set up to fail, tasked with writing most of a 64-page insert that would have normally been the work of *dozens* of writers, editors and fact checkers, all on his own:
When Hearst hires one freelancer to do the work of dozens, they are saying, "We do not give a shit about the quality of this work." It is literally impossible for any writer to produce something *good* under those conditions.
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The purpose of Hearst's syndicated summer guide was to bulk out the newspapers that had been stripmined by their corporate owners, slimmed down to a handful of pages that are mostly ads and wire-service copy. The mere fact that this supplement was handed to a single freelancer blares "Go fuck yourself" long before you clap eyes on the actual words printed on the pages.
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The purpose of Hearst's syndicated summer guide was to bulk out the newspapers that had been stripmined by their corporate owners, slimmed down to a handful of pages that are mostly ads and wire-service copy. The mere fact that this supplement was handed to a single freelancer blares "Go fuck yourself" long before you clap eyes on the actual words printed on the pages.
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The capital class is in the grips of a bizarre form of AI psychosis: the fantasy of a world without people, where any fool idea that pops into a boss's head can be turned into a product without having to negotiate its creation with skilled workers who might point out that your idea is pretty fucking *stupid*:
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The capital class is in the grips of a bizarre form of AI psychosis: the fantasy of a world without people, where any fool idea that pops into a boss's head can be turned into a product without having to negotiate its creation with skilled workers who might point out that your idea is pretty fucking *stupid*:
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For these AI boosters, the point isn't to create an AI that can do the work as well as a person - it's to condition the world to accept the lower-quality work that will come from a chatbot. Rather than reading a summer reading list of *actual books*, perhaps you could be satisfied with a summer reading list of *hallucinated books* that are at least statistically probable book-shaped imaginaries?
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