Anyone need to know how badly the Alberta Health Services is being dismantled by our government?
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Anyone need to know how badly the Alberta Health Services is being dismantled by our government? Get this…
I’m trying to reschedule TWO MRI’s I have tomorrow due to battling an infection. It’s not safe for me, an immunocompromised patient, to go into a hospital setting at this time. I waited a year for this, so yeah, I’m unhappy. Not their problem, so I called to rebook:
Attempt 1) Phone line busy.
Attempt 2) Someone answers, takes all my info, tells me to wait for a booking clerk to be available to transfer my call. Wait 5 mins, get transferred to an inbox that says it doesn’t take messages and no one can take my call. Hangs up on me.
Attempt 3) I called the Edmonton central booking line for MRI this time instead of the individual hospital. It’s just a recorded message saying to call a different phone number because that one is no longer in service. I got the number of the OFFICIAL AHS WEBSITE FFS.
Attempt 4) line busy.
Update:
Attempt 5: “We couldn’t have done the exam at that time tomorrow evening anyway because it needs to be supervised by a radiologist at the time of the exam. “… Rebooking IS IN JULY.
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Anyone need to know how badly the Alberta Health Services is being dismantled by our government? Get this…
I’m trying to reschedule TWO MRI’s I have tomorrow due to battling an infection. It’s not safe for me, an immunocompromised patient, to go into a hospital setting at this time. I waited a year for this, so yeah, I’m unhappy. Not their problem, so I called to rebook:
Attempt 1) Phone line busy.
Attempt 2) Someone answers, takes all my info, tells me to wait for a booking clerk to be available to transfer my call. Wait 5 mins, get transferred to an inbox that says it doesn’t take messages and no one can take my call. Hangs up on me.
Attempt 3) I called the Edmonton central booking line for MRI this time instead of the individual hospital. It’s just a recorded message saying to call a different phone number because that one is no longer in service. I got the number of the OFFICIAL AHS WEBSITE FFS.
Attempt 4) line busy.
Update:
Attempt 5: “We couldn’t have done the exam at that time tomorrow evening anyway because it needs to be supervised by a radiologist at the time of the exam. “… Rebooking IS IN JULY.
@britt Gong show. I hope you can get through soon. I'd suggest calling your provincial rep but... I dunno.
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Anyone need to know how badly the Alberta Health Services is being dismantled by our government? Get this…
I’m trying to reschedule TWO MRI’s I have tomorrow due to battling an infection. It’s not safe for me, an immunocompromised patient, to go into a hospital setting at this time. I waited a year for this, so yeah, I’m unhappy. Not their problem, so I called to rebook:
Attempt 1) Phone line busy.
Attempt 2) Someone answers, takes all my info, tells me to wait for a booking clerk to be available to transfer my call. Wait 5 mins, get transferred to an inbox that says it doesn’t take messages and no one can take my call. Hangs up on me.
Attempt 3) I called the Edmonton central booking line for MRI this time instead of the individual hospital. It’s just a recorded message saying to call a different phone number because that one is no longer in service. I got the number of the OFFICIAL AHS WEBSITE FFS.
Attempt 4) line busy.
Update:
Attempt 5: “We couldn’t have done the exam at that time tomorrow evening anyway because it needs to be supervised by a radiologist at the time of the exam. “… Rebooking IS IN JULY.
I'd never thought I'd say this, but #Australian hybridised #free healthcare system works.
Diagnostic scans are done by private firms subsidised by taxpayer.
We had 13 years of conservative government trying to dismantle public healthcare, luckily, they were stopped. -
Anyone need to know how badly the Alberta Health Services is being dismantled by our government? Get this…
I’m trying to reschedule TWO MRI’s I have tomorrow due to battling an infection. It’s not safe for me, an immunocompromised patient, to go into a hospital setting at this time. I waited a year for this, so yeah, I’m unhappy. Not their problem, so I called to rebook:
Attempt 1) Phone line busy.
Attempt 2) Someone answers, takes all my info, tells me to wait for a booking clerk to be available to transfer my call. Wait 5 mins, get transferred to an inbox that says it doesn’t take messages and no one can take my call. Hangs up on me.
Attempt 3) I called the Edmonton central booking line for MRI this time instead of the individual hospital. It’s just a recorded message saying to call a different phone number because that one is no longer in service. I got the number of the OFFICIAL AHS WEBSITE FFS.
Attempt 4) line busy.
Update:
Attempt 5: “We couldn’t have done the exam at that time tomorrow evening anyway because it needs to be supervised by a radiologist at the time of the exam. “… Rebooking IS IN JULY.
@britt I'm sorry you have to go through this. I am also in #YEG. I hate what this province has done to AHS and it's freaking awful. My wife went through cancer about 2 years ago and it was such a gongshow ... just so many little things ...
Thankfully she is healthy and clear right now. But yeah ... AHS has been dismantled so badly. I hope you are able to get your MRIs rebooked.
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@britt I'm sorry you have to go through this. I am also in #YEG. I hate what this province has done to AHS and it's freaking awful. My wife went through cancer about 2 years ago and it was such a gongshow ... just so many little things ...
Thankfully she is healthy and clear right now. But yeah ... AHS has been dismantled so badly. I hope you are able to get your MRIs rebooked.
@mintiefresh I’m SO relieved your wife is doing ok now. Phew. Having to navigate this system and deal with a cancer scare is honestly my worst nightmare - as the biologics I take have a risk for causing cancers.
I’m sending all my best to you both and wishing smooth sailing in the system moving forward.
I did get rebooked… in July. It’s better than nothing I suppose. Thanks for your kindness.
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Anyone need to know how badly the Alberta Health Services is being dismantled by our government? Get this…
I’m trying to reschedule TWO MRI’s I have tomorrow due to battling an infection. It’s not safe for me, an immunocompromised patient, to go into a hospital setting at this time. I waited a year for this, so yeah, I’m unhappy. Not their problem, so I called to rebook:
Attempt 1) Phone line busy.
Attempt 2) Someone answers, takes all my info, tells me to wait for a booking clerk to be available to transfer my call. Wait 5 mins, get transferred to an inbox that says it doesn’t take messages and no one can take my call. Hangs up on me.
Attempt 3) I called the Edmonton central booking line for MRI this time instead of the individual hospital. It’s just a recorded message saying to call a different phone number because that one is no longer in service. I got the number of the OFFICIAL AHS WEBSITE FFS.
Attempt 4) line busy.
Update:
Attempt 5: “We couldn’t have done the exam at that time tomorrow evening anyway because it needs to be supervised by a radiologist at the time of the exam. “… Rebooking IS IN JULY.
Can confirm: booking was assumed to be essentially unskilled last year, despite needing to know enough about the exams being booked to ensure prep is communicated. All specialist booking clerks were moved into the hugely underresourced central booking call centre, and things have gone to shit since. No-shows have shot up, plenty don't do the appropriate prep, show up at odd times, and so on.
But maybe they saved a couple bucks?
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Can confirm: booking was assumed to be essentially unskilled last year, despite needing to know enough about the exams being booked to ensure prep is communicated. All specialist booking clerks were moved into the hugely underresourced central booking call centre, and things have gone to shit since. No-shows have shot up, plenty don't do the appropriate prep, show up at odd times, and so on.
But maybe they saved a couple bucks?
@cthulku I sadly… am not even the slightest surprised. It’s a mess.
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Anyone need to know how badly the Alberta Health Services is being dismantled by our government? Get this…
I’m trying to reschedule TWO MRI’s I have tomorrow due to battling an infection. It’s not safe for me, an immunocompromised patient, to go into a hospital setting at this time. I waited a year for this, so yeah, I’m unhappy. Not their problem, so I called to rebook:
Attempt 1) Phone line busy.
Attempt 2) Someone answers, takes all my info, tells me to wait for a booking clerk to be available to transfer my call. Wait 5 mins, get transferred to an inbox that says it doesn’t take messages and no one can take my call. Hangs up on me.
Attempt 3) I called the Edmonton central booking line for MRI this time instead of the individual hospital. It’s just a recorded message saying to call a different phone number because that one is no longer in service. I got the number of the OFFICIAL AHS WEBSITE FFS.
Attempt 4) line busy.
Update:
Attempt 5: “We couldn’t have done the exam at that time tomorrow evening anyway because it needs to be supervised by a radiologist at the time of the exam. “… Rebooking IS IN JULY.
@britt this is partially why I immigrated abroad.
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@cthulku I sadly… am not even the slightest surprised. It’s a mess.
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@AmeliasBrain @cthulku what really throws me is that they think ‘saving money’ in healthcare is even the right mentality to begin with. We need to be investing, spending, improving, recruiting, researching… and most of all: healing.
The federal and provincial priorities are skewed, imho.
