<![CDATA[I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service.]]>I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. And when their app is only available to Google & Apple customers. Their AI wastes my time with useless ’customer service’. I take time to word constructive customer feedback. Their AI reads it. I spend time reading a useless AI reply. AI increases productivity my bollix. What a waste of human time.

]]>https://board.circlewithadot.net/topic/4d65c3ff-2faa-4aa2-91e8-d8058fafee8e/i-appear-to-be-waging-a-one-woman-see-something-say-something-campaign-where-i-write-to-companies-to-register-my-displeasure-when-they-use-ai-to-enshittify-customer-service.RSS for NodeThu, 30 Apr 2026 23:35:16 GMTSun, 19 Apr 2026 08:40:02 GMT60<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 11:06:52 GMT]]>@CiaraNi RIGHT? I had to send off a complaint recently to Kobo re: their AI "assistant." The dumbass AI told me there was a "feedback" button on the home page. Said button literally does not exist. When I told it that, it spat something inane back like "You're correct to call me out on that." When I asked to speak with a human, it directed me to a chat feature that ALSO did not exist. I was eventually able to get through to a human, but not after a whole bunch of my time had been wasted.

]]>https://board.circlewithadot.net/post/https://mastodon.social/users/st3phvee/statuses/116431048689576529https://board.circlewithadot.net/post/https://mastodon.social/users/st3phvee/statuses/116431048689576529Sun, 19 Apr 2026 11:06:52 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 10:46:33 GMT]]>@giosci I have had that thought too. It is - or perhaps 'was', in real letter-writing days - a strategy in Ireland as well. It requires an entirely new layer of time and effort, though - finding the name and contact information, another follow-up mail, etc.

]]>https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430968802604415https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430968802604415Sun, 19 Apr 2026 10:46:33 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 10:43:06 GMT]]>@CiaraNi I feel for you...!!!
In the UK it was (is?) common to write directly to the CEO of the company when the customer service dept would not deal with it... an idea? Not sure if it would work in DK

]]>https://board.circlewithadot.net/post/https://social.vivaldi.net/users/giosci/statuses/116430955231467063https://board.circlewithadot.net/post/https://social.vivaldi.net/users/giosci/statuses/116430955231467063Sun, 19 Apr 2026 10:43:06 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 10:39:44 GMT]]>@NatureMC Good for you for doing something, for trying to combat the misinformation with an actual fact-checked article.

"Like species loss, we'll get a knowledge loss" - well put, and so sad

@FaithfullJohn

]]>https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430942024222138https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430942024222138Sun, 19 Apr 2026 10:39:44 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 10:36:58 GMT]]>@CiaraNi I'm also an ... Recently, I wrote a fact checking artikel about some very bad about . The slop went so viral that people believe it, not the science.
Today, I found the slop again, big account searching clicks.
The desaster: in search machines you find the slop, not my article, and not the facts or science. But I still don't want to give up. Not yet.

Like species loss, we'll get a .

@FaithfullJohn

]]>https://board.circlewithadot.net/post/https://mastodon.online/users/NatureMC/statuses/116430931155443375https://board.circlewithadot.net/post/https://mastodon.online/users/NatureMC/statuses/116430931155443375Sun, 19 Apr 2026 10:36:58 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 10:31:33 GMT]]>@eclectech @FaithfullJohn Ah thank you 🙂

]]>https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430909835909643https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430909835909643Sun, 19 Apr 2026 10:31:33 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 10:29:38 GMT]]>@FaithfullJohn I enjoy writing the ones that praise good, non-AI, human service, at least. They are fewer, alas, but I feel they make up for the time I spend on the negative ones.

]]>https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430902325239602https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430902325239602Sun, 19 Apr 2026 10:29:38 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 10:27:57 GMT]]>@FaithfullJohn Me too, both in having done it, but probably not enough. Much support for your Shouting At Cloud campaign @CiaraNi ✊

]]>https://board.circlewithadot.net/post/https://things.uk/users/eclectech/statuses/116430895658324352https://board.circlewithadot.net/post/https://things.uk/users/eclectech/statuses/116430895658324352Sun, 19 Apr 2026 10:27:57 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 10:27:00 GMT]]>@NatureMC It's so tiring and tiresome. I resent the time and energy I spend on the mails I write after they've already wasted my time and energy with bad AI-based customer service. (That's on top of the ethical and environmental problems with their use of AI in this way in the first place.)

]]>https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430891915318674https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430891915318674Sun, 19 Apr 2026 10:27:00 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 10:23:57 GMT]]>@NatureMC @FaithfullJohn Yes indeed - that was one of my points in the main toot. That I spend my time trying to word fair and constructive customer feedback, only for it to be 'read' by a bot. Most frustrating.

]]>https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430879917940411https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430879917940411Sun, 19 Apr 2026 10:23:57 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 10:22:47 GMT]]>@CiaraNi And if they were just read by AI bots? 😉 Imagine AI trained on such emails ... @FaithfullJohn

]]>https://board.circlewithadot.net/post/https://mastodon.online/users/NatureMC/statuses/116430875348991623https://board.circlewithadot.net/post/https://mastodon.online/users/NatureMC/statuses/116430875348991623Sun, 19 Apr 2026 10:22:47 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 10:19:31 GMT]]>@CiaraNi I feel you! I don't have the energy to write mails. I stop using such companies, if possible, and give them a public review (yes, on Google, visible for all).
I use my energy for compliments to the good people.

]]>https://board.circlewithadot.net/post/https://mastodon.online/users/NatureMC/statuses/116430862496802490https://board.circlewithadot.net/post/https://mastodon.online/users/NatureMC/statuses/116430862496802490Sun, 19 Apr 2026 10:19:31 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 10:08:43 GMT]]>@FaithfullJohn Thanks for the encouragement. I feel daft doing it. Like the Skibereen Eagle warning the Czar of Russia that someone in Kerry was keeping an eye on him. But I find all the AI and enshittification to be so degrading, such an insulting use of the human customer's time, and also so unethical and useless. So I will continue to write my little mails, that probably get laughed at at the other end.

]]>https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430820026123539https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430820026123539Sun, 19 Apr 2026 10:08:43 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 09:50:16 GMT]]>@annaf Mine too. It is infuriating.

]]>https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430747524423703https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430747524423703Sun, 19 Apr 2026 09:50:16 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 09:50:00 GMT]]>@Jillybee I've always tried to remember to let companies know when they did something well, not to only write when it's a complaint. I am even more aware these days, given how bad even the most basic customer service has become at most companies - I make sure to take the time to send written praise after good experiences.

]]>https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430746441666604https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430746441666604Sun, 19 Apr 2026 09:50:00 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 09:47:18 GMT]]>@Jillybee That's a great strategy, if the company has a public office within visiting distance. In-person assistance is often quicker in the long run, compared to all the time wasted on bad AI 'assistance' and waiting times for mail responses etc.

]]>https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430735846512784https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430735846512784Sun, 19 Apr 2026 09:47:18 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 09:33:22 GMT]]>@CiaraNi just more out-sourcing of admin onto customers basically, one of my main bugbears these days!

]]>https://board.circlewithadot.net/post/https://climatejustice.social/users/annaf/statuses/116430681036640789https://board.circlewithadot.net/post/https://climatejustice.social/users/annaf/statuses/116430681036640789Sun, 19 Apr 2026 09:33:22 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 09:24:38 GMT]]>@CiaraNi
The enshittification is it's own defense.
This brings images of lone crusader or don quichotte to mind.
Don't give up but find support in organisations.

]]>https://board.circlewithadot.net/post/https://mastodon.coffee/users/EregLoch/statuses/116430646699617011https://board.circlewithadot.net/post/https://mastodon.coffee/users/EregLoch/statuses/116430646699617011Sun, 19 Apr 2026 09:24:38 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 09:20:23 GMT]]>@CiaraNi Also from way back in the olden days when I was working and everything was on paper, and the heaviest tech was an electric typewriter, I also wrote thank you letters . I still have some of the fulsome replies. I think workers were much less stressed in those days.

]]>https://board.circlewithadot.net/post/https://mastodon.social/users/Jillybee/statuses/116430630011183792https://board.circlewithadot.net/post/https://mastodon.social/users/Jillybee/statuses/116430630011183792Sun, 19 Apr 2026 09:20:23 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 09:17:26 GMT]]>@CiaraNi I get so frustrated with all this bull that if the company in question is within 100 km of my home I visit them, thus guaranteeing a real person. Sometimes it doesn't work but sometimes it is great. Also it helps to be retired.

]]>https://board.circlewithadot.net/post/https://mastodon.social/users/Jillybee/statuses/116430618385941288https://board.circlewithadot.net/post/https://mastodon.social/users/Jillybee/statuses/116430618385941288Sun, 19 Apr 2026 09:17:26 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 08:57:41 GMT]]>@virtuosew Reward the good behaviour - yes. The enshittification has become so bad and so all-encompassing that I really notice the good behaviour these days. Even though it's really just what used to be considered normal behaviour. Like a human member of staff answering the phone and dealing with a specific customer question in a quick and friendly way. I want to let them know that this is great, that this is what customers (well, this customer, at least) want. That it's a sales parameter.

]]>https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430540706526207https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430540706526207Sun, 19 Apr 2026 08:57:41 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 08:52:27 GMT]]>@ben 'Insulting' is the right word for it - these companies are insulting their customers, wasting our time with automated replies that just aggregate general text from their website and documentation that in no way answers the specific query the customer carefully worded.

]]>https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430520185512421https://board.circlewithadot.net/post/https://mastodon.green/users/CiaraNi/statuses/116430520185512421Sun, 19 Apr 2026 08:52:27 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 08:46:32 GMT]]>@CiaraNi I think maybe we need to reward the good behaviour a lot more!

I'm joining the campaign!

]]>https://board.circlewithadot.net/post/https://mathstodon.xyz/users/virtuosew/statuses/116430496904550413https://board.circlewithadot.net/post/https://mathstodon.xyz/users/virtuosew/statuses/116430496904550413Sun, 19 Apr 2026 08:46:32 GMT<![CDATA[Reply to I appear to be waging a one-woman ’See Something, Say Something’ campaign where I write to companies to register my displeasure when they use AI to enshittify customer service. on Sun, 19 Apr 2026 08:45:39 GMT]]>@CiaraNi I have started using AI more for some things, at home and at work, but I never use it for quickly generating something for another person to spend their precious moments on this earth reading. I find it so insulting to have my time automated away by someone else.

]]>https://board.circlewithadot.net/post/https://social.ben.ie/users/ben/statuses/01KPJENE0JMHRRWB56SCYSXE48https://board.circlewithadot.net/post/https://social.ben.ie/users/ben/statuses/01KPJENE0JMHRRWB56SCYSXE48Sun, 19 Apr 2026 08:45:39 GMT