The #online version doesn't work for me - no surprise, governments rarely take any #exceptions into account when designing #processes, so I run into stuff like this all the time. So like last time, I go to request the paper version of the #questionnaire, and ... you can't. Not online. Not self-service, anyway.

Even if you go to start the online version and get errors, there's no "send me a paper version" link or button anywhere. The only option mentioned anywhere (hidden away in the FAQ that no one will read) is to *phone them* to request a paper version.

Ya, not happening. So used their "chat now" function, and it's #automated, and it can't help either, only repeats what you already know. Curse at it a bit, and it asks if I want to talk to a human agent.

Yes!

"It's out of business hours, there's no one to help you, goodbye, #chat ended."

Hoookay... so wait until today during business hours, open the chat again, and ... it takes me back into last night's chat. The one that's ended. And that you therefore aren't allowed to send any more messages in. The "end chat" button doesn't work, because it's ended already. No option to start a new chat.

Excellent work, boys, no #notes!

I had to clear cookies to get it to work. How's *that* gonna work for "click the colourful circle to go on Facebooks" crowd?

So I get to wait a week, then make some census workers sad.